English Community

Lenovo NotebooksLenovo B and G Series Notebooks
All Forum Topics
Options

2 Posts

09-30-2019

US

6 Signins

124 Page Views

  • Posts: 2
  • Registered: ‎09-30-2019
  • Location: US
  • Views: 124
  • Message 1 of 4

Factory Reset/Reimage - G550 Lenovo Laptop - Win7, OneKey Recovery Issues

2019-09-30, 12:29 PM

Hello all!

 

I have an old laptop that is very slow and buggy. I got all of the files I want to keep off of it, so now I would like to get it back to a factory reset condition. I've tried using Win7 to restore it, but it only has very recent images of the computer that I can back it up to (no solution), and I don't have the CDs for a Win7 reinstallation (though I still have the email with the lisence key from ages ago). I've tried OneKey Recovery, but it doesn't find a partition (perhaps someone knows how to point it to the right one?).

 

Can anyone help me make my laptop "like new?" I am thinking I can get an image from somewhere, just not sure where, and then use that to restore my computer to its original form. Maybe I've got to get myself a set of restore discs, but I don't know the best place to find those. Thoughts? Ideas? Suggestions?

 

Please see the file with 4 screenshots for more details.

 

Thanks in advance,

Dave

Reply
Options

11108 Posts

11-30-2015

PH

6960 Signins

737499 Page Views

  • Posts: 11108
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 737499
  • Message 2 of 4

Re: Factory Reset/Reimage - G550 Lenovo Laptop - Win7, OneKey Recovery Issues

2019-09-30, 13:44 PM

Hi dcpetit,

 

Welcome to the Community Forums.

 

Can you try turning off the machine and use the One Key button ( next to the power Item 5 page 72) to power on the machine.

 

Choose System Recovery from the Novo Menu and use the One Key Recovery option from initial backup to check if the hidden partition is still functional.

 

Else, you can call the tech support and have you transferred to the software team to purchase the copy of the recovery media if available. Another option is to check with your local service centers as technician usual have an ISO copy of Windows 7 (same version of the original) that can be use to have a fresh Windows install. Drivers would be available here.

 

I hope this helps answer your query.

Update us how it goes.

 

Regards



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

2 Posts

09-30-2019

US

6 Signins

124 Page Views

  • Posts: 2
  • Registered: ‎09-30-2019
  • Location: US
  • Views: 124
  • Message 3 of 4

Re: Factory Reset/Reimage - G550 Lenovo Laptop - Win7, OneKey Recovery Issues

2019-09-30, 14:58 PM

Thank you spidey101!

 

I have tried turning off the machine and using the OneKey button to power on the machine. It turns on like normal, then opens up OneKey. I don't see the Novo Menu anywhere (unless that's the same menu as in the screenshot that normally runs when I run the OneKey program). 

 

I think the hidden partition is no longer functional. When I try to restore the computer, OneKey says, "The program cannot find the service partition. This function is currently unavailable"

 

I'll have a bit of difficulty calling tech support or software for anything--I'm out of the US right now (which would be the ideal country to call since I bought and used the laptop there and am from there). Is there a way to reach them via email to get a copy of the recovery media, if available?

 

I went to a local service center and their technicians didn't have an ISO copy of Windows 7 in English or for a computer manufactured for the US market. 

 

I imagine I could find a copy of most anything in the local markets here possibly selling cracked copies of whatever software without regards to copywrites and such, but I'd rather find a legitimate solution if it's available. 

Reply
Options

12 Posts

07-18-2017

GB

40 Signins

192 Page Views

  • Posts: 12
  • Registered: ‎07-18-2017
  • Location: GB
  • Views: 192
  • Message 4 of 4

Factory Reset/Reimage - G550 Lenovo Laptop - Win7, OneKey Recovery Issues

2020-08-06, 9:59 AM
So ~ did you get a solution anywhere ? Have same prob. Shame to throw away what would be a v serviceable laptop just because unable to restore to factory settings, :(
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete