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Bar
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Posts: 5
Registered: ‎08-06-2013
Location: israel
Views: 2,094
Message 1 of 10

Fail to install audio driver lenovo G550 6kg

Hello,

I accidently deleted my conexant audio driver and now unable to completely intalling it back...
I downloaded the driver from lenovo site,each time it fails to install at the "drivet installation wizard" and i'm unable to finish the setup.

 

My os is Win 7 32 bit' home pre

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 2,063
Message 2 of 10

Re: Fail to install audio driver lenovo G550 6kg

hi Bar,

 

Welcome to Lenovo Community Forums!

 

Can you Open Device Manager

          right click on my computer and choose Manage

                  On Manage window select Device Manager.

 Look if you have a device that has a yellow mark or a question mark.

    right click on each and choose uninstall "Place a check on Delete driver software" if it ask. restart the computer.

 

Computer should be able to detect the Sound device Hardware and ask you again for the driver then install this

    Conexant Audio Driver

In still does not install Get its Hardware ID and post it back here thanks,

 

Best Regards

Solid Cruver

 



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Bar
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Posts: 5
Registered: ‎08-06-2013
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Message 3 of 10

Re: Fail to install audio driver lenovo G550 6kg

Well i removed it and after reboot it was right there again...

 

Now what Hardware do you need?

 

ללא שם.png

 

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
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Message 4 of 10

Re: Fail to install audio driver lenovo G550 6kg

hi

 

Can we try installing this software

If this one failed let me know if there were any error messages, Thanks

 

Conexant Audio Driver
IN2AUD27WW5.exe
30.4 MB
Windows 7 32bit,
Windows 7 64bit

Regards

Solid Cruver



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Bar
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Posts: 5
Registered: ‎08-06-2013
Location: israel
Views: 2,023
Message 5 of 10

Re: Fail to install audio driver lenovo G550 6kg

I tried this driver allready, as i said it fails to complete the installation, i mean first he extracting the package and after that he open the ""driver installation wizard", i click ok and then he starts the installation whice ends in a "fail" next to the driver name.

 

 

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
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Message 6 of 10

Re: Fail to install audio driver lenovo G550 6kg

hi Bar,

 

hmm.

 

Can you try Manually pointing the extracted files to the hardware.

        Can you recall where the files extracted? if not run the drivers again and check where it extracted.

Open Device Manager, look for the Audio device it might me an icon with question mark or check  under sound and gaming controller, But if a device was not able to install a driver it will show there with a yellow bang sign or exclamation point.

   

---  Right Click that device and choose update or install driver

It will then ask you if you want to search automatically or Browse my computer for driver

     choose Browse my computer for driver, then hit browse on the next windows then direct it to where the conexant extracted. see if that'll work

 

If that didn't work try to do a clean boot then install it again

 while on clean boot.

 

 If non still

    On device manager windows right click on that device and choose properties

      Go to the details tab and select Hardware Id on the property dropdown. then copy the value and post it back here.

 

Regards

Solid cruver



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Bar
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Registered: ‎08-06-2013
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Message 7 of 10

Re: Fail to install audio driver lenovo G550 6kg

Hope this is what you meant:

 

HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_17AAC001&REV_1000
HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_17AAC001

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,967
Message 8 of 10

Re: Fail to install audio driver lenovo G550 6kg

hi,

 

Yes that's the right info and that pointsto a Conexant Smart HD Audio 221 hardware.

Can you try this software then

Conexant Audio Software
6ea160ww.exe
15.85 MB

 

Thanks and Regards

Solid Cruver



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Bar
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Registered: ‎08-06-2013
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Message 9 of 10

Re: Fail to install audio driver lenovo G550 6kg

I install it first and then  start installing the driver up until this came:

 

"Failed to install the driver, no Device found for this driver"

 

So he does't recognize the spekers?? whice is built inside the laptot

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,944
Message 10 of 10

Re: Fail to install audio driver lenovo G550 6kg

hi

 

I would suggest that if you don't have that amount of data on this computer, Do a Facotry data reset using the Onekey recovery(system will be deleted) and automatically install a fresh windows with drivers and software that came from factory.

  

   This can rule out your hardware because it should right away have the drivers installed to the audio, If not then consider it a hardware problem.

 

The drivers you installed the first time (the one from your system's driver download site) should work right away given that the system does not have problem with windows or Audio hardware.

 

You can also call Lenovo Technical Support for additional input about the problem and also for hardware assistance

 

Thanks

Regards

Solid Cruver



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