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neokhark
Paper Tape
Posts: 2
Registered: ‎06-30-2015
Location: Indonesia
Views: 2,004
Message 1 of 4

G40-30 mouse touchpad and mouse usb does not work when installing latest Windows 10

I try to install latest Windows 10 on my Lenovo G40-30.

But I stuck on screen selecting language, time, keybord. Either touchpad mouse or usb mouse (all three ports) does not work (no cursor etc). I also can't press Next button because keyboard does not work too.

 

Please give advice. Thanks.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,936
Message 2 of 4

Re: G40-30 mouse touchpad and mouse usb does not work when installing latest Windows 10

Hello Neokhark

Thanks for using the Lenovo forums.


It looks like that the newest windows update has not yet been tested for your unit, as per the following post:

 

https://support.lenovo.com/us/en/solutions/ht503655

 

I would recommend that you revert back to the old windows version before the update, and wait for Lenovo to confirm if you can update to the latest update for your unit.

 

Hope this helps, let us know how you get on.


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kisheshe
What's DOS?
Posts: 1
Registered: ‎10-19-2018
Location: CD
Views: 613
Message 3 of 4

Re: G40-30 mouse touchpad and mouse usb does not work when installing latest Windows 10

Hello,

 

I'm having exactly the same issue as described above when trying to install windows 10 on a Ienovo g40-30. Is the newest windows update not tested for this unit yet? Looking forward to your reply.

 

Regards

SeniorGuru
Posts: 2,287
Registered: ‎11-07-2014
Location: US
Views: 586
Message 4 of 4

Re: G40-30 mouse touchpad and mouse usb does not work when installing latest Windows 10

Some older machines will not run Windows 10 and fail to work properly due to issues with older hardware requiring / built for / needing Windows 8 or older system files that are no longer included in Windows 10 or newer release of Windows.

I would suggest going back to your factory installed OS version then running the windows upgrade assistant to see if your hardware is compatible with Windows 10.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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