05-02-2016 10:15 PM - last edited on 05-03-2016 04:53 AM by Majestic
I did a hard disk drive scan using Lenovo solution center diagnostics tool but ended up in failure. The result was very evident as the system started responding poor and Alt+ctrl+del doesn't work and every action is taking longer than normal time to complete. I still have extended warranty of 58 days left.
I got my laptop in India but imported from Thailand. I am currently residing in Australia. I dialed Australia customer care and they are conveyed that I need to contact Thailand Customer Care for this. Being a global company I didn't expect as I was expecting a quick solution.
Can one of you, please let me know what needs to be done in this regard.
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
05-03-2016 01:56 AM
Hi tshanmuganathan ,
Welcome to the Community Forums.
To avail of the in warranty coverage , it would be following the advise of Lenovo tech to contact the country as point of sale . Models and parts may not be available and / or not marketed to a particular country so International warranty would not be able to cover a particular laptop.
To explain more about IWS , you may review this article.
Hope this helps answer your query,
05-03-2016 11:52 AM
05-03-2016 01:20 PM
Hi CBHedricks, Thanks a lot for your reply.
Just a Quick question. As you have mentioned "you can purchase a new disk drive (same specs as the failing drive) from online or store front". Do you mean through lenovo support(done at free as I still have my extended warranty support) ?
If Yes, please let me know how can I purchase the HDD online ?
Thanks a bunch,