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Kudo_Shinichi
Paper Tape
Posts: 6
Registered: ‎12-28-2016
Location: IN
Views: 1,029
Message 1 of 8

G50-30 Only Charging when ShutDown

Hello. i am recently facing a weired problem that my Laptop will not charge when its Turned On. when it is turned off, it will charge to 100%. so now i am not able to use my laptop continuesly. please help me.. i just had replaced my Charger because it was not working. so my dad will not let me get that fix from care as it will cost too much money....

 

P.S.  i am running on Windows 10 Enterprise x64 from last 6 months. i havent had any such problems...

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,008
Message 2 of 8

Re: G50-30 Only Charging when ShutDown

Hi there, Shinichi      -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Drain the battery to 25-50% of its full capacity.

Restart the machine and go into BIOS setup mode.

Connect the AC adapter.

Leave the machine plugged in for 1-3 hours.

Restart the machine and go back to Windows. See if the laptop managed to charge.

 

If the laptop charged while it was in BIOS setup mode, then you might have a bad driver somewhere.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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Kudo_Shinichi
Paper Tape
Posts: 6
Registered: ‎12-28-2016
Location: IN
Views: 1,005
Message 3 of 8

Re: G50-30 Only Charging when ShutDown

Thank you for a quick Reply. i will definatly back to you ASAP.

Kudo_Shinichi
Paper Tape
Posts: 6
Registered: ‎12-28-2016
Location: IN
Views: 999
Message 4 of 8

Re: G50-30 Only Charging when ShutDown

Hello i am back with response. i did as you said but same result. also i tried removing ACPI Microsoft's Drivers. my laptop was working like a desktop i mean without battery but as soon as i restarted, it stopped charging again. also weird part is that if i remove battery while plugged in, laptop turns off.... so idk if it will run on pluged in mode even if battery is 0%. i will reply if that happens.

 

Thank you

Shinichi

Kudo_Shinichi
Paper Tape
Posts: 6
Registered: ‎12-28-2016
Location: IN
Views: 984
Message 5 of 8

Re: G50-30 Only Charging when ShutDown

Ok so Finally i am here with another response. the laptop shutdown when battery went to 0% with plugedin. so i am confuse what is going on with my computer

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 983
Message 6 of 8

Re: G50-30 Only Charging when ShutDown

I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Kudo_Shinichi
Paper Tape
Posts: 6
Registered: ‎12-28-2016
Location: IN
Views: 971
Message 7 of 8

Re: G50-30 Only Charging when ShutDown

ok thanks. i have dropped my laptop with service center and they will  soon fix it. also, i would want to know the cause of that problem...

 

Thanks.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 964
Message 8 of 8

Re: G50-30 Only Charging when ShutDown

Great that all goes well.

Please feel free to utilize our forums at any time.

 

 

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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