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SeniorGuy
Paper Tape
Posts: 1
Registered: ‎06-24-2017
Location: US
Views: 988
Message 1 of 3

G50-45, Model 80E3 Keeps freezing up.

Hello, I am a senior citizen and I don't have a geeky bone in my body.  I do have a 16 month old Lenovo G50-45, Model 80E3 Laptop that keeps freezing up.  I can start it up and it will run for up to 10 minutes but then I can click my heart out and all I get is that little circle going 'round and 'round.  This computer came with Windows 10 and I am not familiar with the differences between Windows 10 and the previous versions of  Windows.  For instance, tapping F8 at start-up does nothing.  I did make a Repair Disc when I first got the computer, but starting from scratch can be time consuming.  Has anyone had a similar problem and, if so, can you share the solution that worked for you.  Thank you.   

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 894
Message 2 of 3

Re: G50-45, Model 80E3 Keeps freezing up.

Hello SeniorGuy

Thanks for using the Lenovo forums.


I unfortunately not encountered this myself, and I do not have this unit, but a couple of ideas come to mind.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 

If you are able to get into the unit, try running an LSC scan, and see if it can find anything for you.

1. Please click on the following link

2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.

 

 

If neither of the above results in anything, I would recommend that you carry out the full reset on the unit.

If the issue persists after that, then it would indicate a hardware issue with the unit.

 

Hope this helps, let us know how you get on.


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Sr Support Specialist
Posts: 9,089
Registered: ‎11-30-2015
Location: PH
Views: 893
Message 3 of 3

Re: G50-45, Model 80E3 Keeps freezing up.

Hi SeniorGuy

 

Welcome to the Community Forums. 

 

Would there be any need to backup data from the hard drive?

 

You can try to run safe mode (click on highlighted term) or to force the advance boot option by turning off and on  (2-3 times) until the advance boot option appears. 

 

Using the Novo Button (item7 page69) to turn on would have Novo menu > System Recovery > One Key Recovery from an initial backup that can allow you to reset the machine to factory defaults but would delete any personal data inside.

 

To back up your files, you may need to remove the hard drive and place it on another computer or externally with a hard drive enclosureIf this is not possible then you can download a Windows 10 image to attempt repair.

 

Update us how it goes best for you.

 

Regards



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