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FredY42
Fanfold Paper
Posts: 13
Registered: ‎04-02-2016
Location: US
Views: 298
Message 1 of 4

G50-45 bluetooth mouse will not pair windows 10

Whren I upgraded my OS to Windows 10 the mouse would not pair. I could not even delete it from the device manager. It would show deleteing, then failed, then paried, but it was not working.

 

Tech Support gave me the option of sending it in for repair or taking it to BestBuy for repair.

 

THE SOLUTION: I had not upgraded all the drivers. The one that cured the problem was the Video driver, which also installed an audio driver and fixed the Bluetooth problem. I started with the Bluetooth first, since it was a Bluetooth problem. Go figure.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 269
Message 2 of 4

Re: G50-45 bluetooth mouse will not pair windows 10

Welcome to the Forums Fred! 

 

Did the issue get resolved?

 

Regards,         

Shashi

 

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FredY42
Fanfold Paper
Posts: 13
Registered: ‎04-02-2016
Location: US
Views: 260
Message 3 of 4

Re: G50-45 bluetooth mouse will not pair windows 10

Yes, that was the solution to my problem. 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 247
Message 4 of 4

Re: G50-45 bluetooth mouse will not pair windows 10

Great that all goes well. 

Please feel free to utilize our forums at any time.

Cheers!!Smiley Happy

 

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