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02-12-2017

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G50-45 bsod and booting problem

2017-02-12, 16:50 PM

My Lenovo model is G50-45 80E3 and I'm using win 10. It updated on friday, then worked fine until yesterday evening. I was using it normally and then got bsod saying UNEXPECTED STORE EXCEPTION. Then it restarted and got stuck on a splash screen. I've tried to restart and turn it off multiple times, pressed novo-button and tried it without battery on. I can't access BIOS at all. Also atm I don't happen to have any usb-stick to try booting it another way or check any possible bugs.

 

So now I'm wondering what should I try to do, and where the problem might be?

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2373 Posts

11-07-2014

US

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Re: G50-45 bsod and booting problem

2017-02-12, 17:46 PM

If you have an optical drive, you can boot from a retail DVD for Windows (7 or later) and use the repair option to uninstall the latest updates.  If you lack a DVD you may need to use a USB stick with the Windows ISO loaded on it.

 

If either of these options are not within your reach, you should contact support to check on warranty service.

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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3 Posts

02-12-2017

FI

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Re: G50-45 bsod and booting problem

2017-02-13, 11:59 AM

Hello, and thank you for your fast reply! I'll have to get an usb-stick to try it out since I don't have an optical drive on my model. Let's see how that goes. 

 

LogFin-

 

 

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3 Posts

02-12-2017

FI

4 Signins

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  • Posts: 3
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  • Views: 31
  • Message 4 of 5

Re: G50-45 bsod and booting problem

2017-02-14, 21:14 PM
Alright, updating on the situation;
I checked my warranty and it had expired just a few days before this all happened. I also got an usb-stick, but it doesn't boot from there either and as said, I can't get into bios at all.
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2373 Posts

11-07-2014

US

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Re: G50-45 bsod and booting problem

2017-02-18, 0:59 AM
This is starting to sound like a hardware issue rather than an OS issue. One thing to try is install windows 10 onto the hard disk via a working computer then transfer the hard disk back into the notebook.

If that fails to work, then a service center may be the only way to move forward.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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