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Chel_1
Paper Tape
Posts: 1
Registered: ‎06-01-2017
Location: US
Views: 186
Message 1 of 2

G50-45 laptop shuts off when cord is either plugged in or unplugged

After my sister knocked my laptop off my bed, immediately it began shutting off when I would plug the cord in. When that works, it shuts off when I unplug it or just move the cord a bit where it plugs into the laptop; then it won't turn on until the cord is plugged back in... I've been having overheating problems with this laptop; it overheats and shuts off every once in a while, in case that means anything to the problem at hand. Could all this mean I have a problem with the battery? I've already taken out the battery and put it back in, in case it got knocked around a bit when my laptop fell. The problem persists.

Sr Support Specialist
Posts: 9,462
Registered: ‎11-30-2015
Location: PH
Views: 172
Message 2 of 2

Re: G50-45 laptop shuts off when cord is either plugged in or unplugged

Hi Chel_1,

 

Welcome to the Community Forums.

 

Isolating the AC adapter and battery can help as described in the power check out page 21-22.

 

It should still run without the battery. After removing the battery press down the power button for 12 seconds then attached a known working AC adapter to turn on.  If the same on/off, try to check for a better position is needed for the AC cable in the dc-in port of the laptop (assuming that the port got tagged from it fell).

 

Further that this would need board level troubleshooting so it would be better if you have it serviced at any local service center like Best Buy. They may need to check the fan, thermal assembly if in proper place as the same with the memory.

 

For in-warranty repair, you can call in technical support.

 

Hope this help answer your query.

Update us how it goes.

 

Regards



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