English Community

Lenovo NotebooksLenovo B and G Series Notebooks
All Forum Topics

2 Posts



1 Signins

39 Page Views

  • Posts: 2
  • Registered: ‎06-02-2017
  • Location: US
  • Views: 39
  • Message 1 of 2

G50-45 laptop shuts off when cord is either plugged in or unplugged

2017-06-02, 2:34 AM

After my sister knocked my laptop off my bed, immediately it began shutting off when I would plug the cord in. When that works, it shuts off when I unplug it or just move the cord a bit where it plugs into the laptop; then it won't turn on until the cord is plugged back in... I've been having overheating problems with this laptop; it overheats and shuts off every once in a while, in case that means anything to the problem at hand. Could all this mean I have a problem with the battery? I've already taken out the battery and put it back in, in case it got knocked around a bit when my laptop fell. The problem persists.


11739 Posts



7059 Signins

741049 Page Views

  • Posts: 11739
  • Registered: ‎11-30-2015
  • Location: PH
  • Views: 741049
  • Message 2 of 2

Re: G50-45 laptop shuts off when cord is either plugged in or unplugged

2017-06-02, 4:06 AM

Hi Chel_1,


Welcome to the Community Forums.


Isolating the AC adapter and battery can help as described in the power check out page 21-22.


It should still run without the battery. After removing the battery press down the power button for 12 seconds then attached a known working AC adapter to turn on.  If the same on/off, try to check for a better position is needed for the AC cable in the dc-in port of the laptop (assuming that the port got tagged from it fell).


Further that this would need board level troubleshooting so it would be better if you have it serviced at any local service center like Best Buy. They may need to check the fan, thermal assembly if in proper place as the same with the memory.


For in-warranty repair, you can call in technical support.


Hope this help answer your query.

Update us how it goes.



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Using Browser Search to find your answers in Lenovo and Moto Community

Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop