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chf-ny
Paper Tape
Posts: 3
Registered: ‎07-28-2017
Location: US
Views: 253
Message 1 of 6

G50-70 gets solution center code, but not one in web site diagnostics

Windows 10 has been crashing a lot lately, so ran the Lenovo solution center and it came up with final code w1s76trem-ba1nx5.  I then ran the diagnostic from the Lenovo web site (it downloaded its own utility) but it ran clean.  I tried searching for the specific final result code and got no hits, but I see generally where people ask about codes the recommendation is to back up the drive and be ready to replace it.  Being the on-line diagnostic didn't find an error, should I be worried at this point?

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 240
Message 2 of 6

Re: G50-70 gets solution center code, but not one in web site diagnostics

Locate c\programdata\Lenovo\ldiag\ldiag.log  and post it here.

It will show the return code for each test.  

The support page diagnostic module is the same routine inside lenovo solution center.

 

chf-ny
Paper Tape
Posts: 3
Registered: ‎07-28-2017
Location: US
Views: 224
Message 3 of 6

Re: G50-70 gets solution center code, but not one in web site diagnostics

Here's ldiag.log

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 218
Message 4 of 6

Re: G50-70 gets solution center code, but not one in web site diagnostics

Short self test on HDD.. failed

Install Lenovo Solution Center 3.6.002 from here:

https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/downloads

 

The support pages are only showing the 32 bit version.

The support page ldiag has a newer version then your current LSC version. 

chf-ny
Paper Tape
Posts: 3
Registered: ‎07-28-2017
Location: US
Views: 209
Message 5 of 6

Re: G50-70 gets solution center code, but not one in web site diagnostics

OK loaded new LSC, it too is finding codes on the hard drive test.  Guess its time to get the HDD replaced (and warranty is expired).

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 200
Message 6 of 6

Re: G50-70 gets solution center code, but not one in web site diagnostics

Upon further review,

[multiple runs were stacked in ldiag.log  6/25/2017 all well>> 7/23 and 7/24 errors show]

[my earlier post.. warning changed to FAILED]

ERROR READING_SECTOR 618159096

ERROR READ_ERROR_DETECTED

STOP SHORT_SELF_TEST FAILED

STOP TESTS WHD01V00I-DM7B6M Windows HD test 01v RC=00I dmxxx is hash of your machines serial number. 

====

DISPLAY_NAME: ST1000LM024 HN-M101MBB - 931.51 GBs

It is on amazon:

https://www.amazon.com/Samsung-Spinpoint-ST1000LM024-Cache-3-0Gb/dp/B009BZUL6I

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