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sofia1992
Paper Tape
Posts: 7
Registered: ‎02-24-2016
Location: Italia
Views: 855
Message 1 of 3

G50- 70 webcam not working on several programs

Hello everyone,

it's been some months (probably since i last installed a massive windows 10 update) that my integrated webcam doesn't work. I've tried unistalling and reinstalling the driver, but it doesn't appear to be working.

The curious thing is it works with the camera app and on Facebook videocalls, but not on Skype or Teamviewer. 

Any clues of what may be the problem?

Thank you in advance.

 

Sofia

Retired Support Specialist
Posts: 291
Registered: ‎01-16-2017
Location: GB
Views: 822
Message 2 of 3

Re: G50- 70 webcam not working on several programs

Hi sofia1992,

 

Thanks for posting!

 

Can you confirm that you've downloaded the most up to date driver from the Lenovo support site? It should be one of the following: Realtek,Sonix or Bison, AzureWave.

 

As your camera is working with certain applications, it would suggest it's functioning properly. Could you please click on this link and let me know whether the webcam appears to work there? It may just be that you need to change some settings within Skype/TV.

 

Hope this helps and let us know how you get on.
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sofia1992
Paper Tape
Posts: 7
Registered: ‎02-24-2016
Location: Italia
Views: 816
Message 3 of 3

Re: G50- 70 webcam not working on several programs

Latest update of Sonix driver already installed. I've tried on the trust.com, the camera light is on but there is no image displayed on the screen, and now the camera is not even working on Facebook.

Thanks a lot for your kind help.

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