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jblenovo13
Paper Tape
Posts: 2
Registered: ‎02-02-2018
Location: US
Views: 1,824
Message 1 of 4

G50-80 - Can't access boot menu, will boot to Lenovo logo only.

My G50-80 will not boot. The Lenovo logo appears but not the loading wheel, and it hangs endlessly at that screen. The onekey recovery button yields the same result. No boot menu. Also, the power light and charging light are both lit, even though the charger is unplugged. I've tried removing the battery as well. Haven't been able to find any other instances of this issue. Anybody have a clue?

 

Update: Found a few videos online with similar issues but nothing has worked. Tried removing the battery and holding the power button. Tried removing both the hard drive and the DVD drive. Nothing.

 

Mod's Edit: Additional information added to Subject line for clarity of issue.

 

Sr Support Specialist
Posts: 7,951
Registered: ‎11-30-2015
Location: PH
Views: 1,784
Message 2 of 4

Re: G50-80 - Can't access boot menu, will boot to Lenovo logo only.

Hi blenovo13,

 

Welcome to the Community Forums.

 

Would there be any need to back up data?

 

Try to isolate the issue between non booting and non posting issue.

Turn on the machine using the Novo button (item 2 page 9) to access the BIOS.

Check if you are able to detect the harddrive and move around to make changes in the BIOS.

Load the defaults and save and restart.

 

Update us how things go.

 

Regards



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jblenovo13
Paper Tape
Posts: 2
Registered: ‎02-02-2018
Location: US
Views: 1,780
Message 3 of 4

Re: G50-80 - Can't access boot menu, will boot to Lenovo logo only.

As i said in the original post, even the Novo button will not work. Just brings up the Lenovo logo with no loading wheel. I'm guessing this is a motherboard issue and I'm probably going to have to spring for a new laptop...

Sr Support Specialist
Posts: 7,951
Registered: ‎11-30-2015
Location: PH
Views: 1,774
Message 4 of 4

Re: G50-80 - Can't access boot menu, will boot to Lenovo logo only.

Hi jblenovo13,

 

Thanks for confirming that with or without the harddrive, the machine would not have a functional BIOS.

A functional BIOS is a good indicator of a healthy systemboard thus determining the issue as failed POST (power on self test) and not just a boot issue.

 

You can try to place your harddrive on a drive enclosure to back up your data.

With the laptop, maybe a long power drain would help. Remove both ac charger, battery and harddrive to long press the power button for 1 minute or better yet release the RAM and check further on hot areas on the board.

Cleaning and reapplication of thermal compounds may help. 

 

The time doing the maintainance works can be enough for a long power drain and can be worth a try before deciding on board level troubleshooting or systemboard replacement.

 

Hope this helps answer your query.

 

Regards



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