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G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-14, 17:38 PM

I upgraded windows 10 about 2 days ago and from that my elan touchpad starts to not working after some minutes of usage, it always detects an unexisting tap.

I tried to uninstall and reinstall the driver but it seems to not working.

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

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Re: G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-14, 20:15 PM

Good day and welcome to the community.

Please provide more information about your system model, otherwise it may be difficult for the community to assist you. We will also be able to confirm that your post is in the proper forum.

Regards.

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 


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Re:G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-14, 20:23 PM

It's a G50-80

 

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04-07-2016

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Re: G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-15, 2:21 AM
Hi,

Completely remove the elan touchpad driver and do not install it again.
will work %100 fine
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Re: G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-15, 10:29 AM
I didn't remove it completely but I only disactivated it and now it works!
It doesn't detect the double tap tough, but at least is working
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Re: G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-15, 11:46 AM

I was wrong, the touchpad stopped working even in this case. Now I try to remove completely the driver, if this doesn't work I'll try to reset windows to a point before the upgrade.

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Re: G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-18, 10:32 AM

I reset windows and it didn't work, I switched to Debian and it didn't work. Now I'm sure it's a 100% hw problem.

Now I have to send back my pc to the support, luckily I'm still covered by warranty.

 

This is the second time that I have to send the pc to Lenovo, I will NEVER buy Lenovo again! 400 € flushed down the toilet!!!

I had an HP pc before and never had a problem, I guess I have to buy another one next time.

 

Bye.

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Re: G50-80 - Elan touchpad not working properly after win10 upgrade

2016-08-18, 16:00 PM
The issue is present on most every manufacture of notebook... It is a problem within Elan and Windows 10 compatibility. I have seen it on Dell, HP, Acer and much more.

Good luck.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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