cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
skuinm
Fanfold Paper
Posts: 9
Registered: ‎02-29-2016
Location: California
Views: 9,088
Message 1 of 20

G50-80 Hinge Problem

I've had the G50-80 for not even a year and I've been noticing a lot of problems with my laptop. I use this laptop as a desktop so it stays on my desk (15 inch). Here are some problems that have been occurring:

 

  1. Screws keep falling out
  2. When I open the laptop, the case gets caught (Hinge is now loose and caused a bright blob on the screen)
  3. Track pad moves randomly and zooms in/out randomly
  4. Battery is really weak

My main concern is regarding the hinge. Whenever I open my laptop the screen's case lifts the bottom case apart. Due to this, I contacted Lenovo but they said that the warranty did not cover exterior damages. It's really disappointing and frustrating to see my laptop go through all these problems even when I take excellent care of the laptop. What should I do? Any feedback would be greatly appreciated. Thanks.

 

 

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 8,845
Message 2 of 20

Re: G50-80 Case Problem (Warranty Won't Cover)

Hi Skuinm,

 

Welcome to Lenovo Forums.

 

We are sorry for what has happened. Please go through below link to understand about Lenovo ADP (Accidental damage protection) policies for better understanding.

 

Click here

Click here

 

I hope the above information helps.

 

Regards,

Shashi

 

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

skuinm
Fanfold Paper
Posts: 9
Registered: ‎02-29-2016
Location: California
Views: 8,833
Message 3 of 20

Re: G50-80 Case Problem (Warranty Won't Cover)

I've read the Lenovo ADP policy but my problem seems to be from the design of the bottom and top casing of the laptop rather than an accident. Do you know of any policies that have to do with those issues?

 

Thanks.

skuinm
Fanfold Paper
Posts: 9
Registered: ‎02-29-2016
Location: California
Views: 8,668
Message 4 of 20

Re: G50-80 Hinge Problem

UPDATE

 

There's a problem with the right side of the laptop and it's coming from the port to physically lock the laptop. 

Jebbyo
Paper Tape
Posts: 2
Registered: ‎03-06-2016
Location: Tx
Views: 8,652
Message 5 of 20

Re: G50-80 Hinge Problem

Haha wow.. you described all the problems I've had since I purchased this laptop in March. 1-2 months of light use on the laptop all my laptop case screws fell out. Shortly after that the case started to pry apart because the threads on the inside hinges ripped out from the case causing it to rip apart. You're going to need to fix this or it will only get worse. What I did was I got gorilla tape and wrapped it along the width of the laptop and it held pretty good. The screen will still be floppy though. If you want a permanent fix do this https://www.youtube.com/watch?v=r3JfaK8p1mQ. This will fix the screen from being floppy and will prevent the hinges from prying the case apart. On my laptop the casing wouldnt snap shut near the hinges due to it breaking it apart so I just used Loctite on it to hold the gaps together. For the mouse pad, I havn't found any solutions for that, best thing you can do is just stop touching it for like 10 seconds and it will work normally again. There's nothing you can do about the battery. Let me know if you have any questions because i've literally experianced all these problems. Warranty wouldn't cover the repairs for me either which is sorta ridiculous, but atleast it gave me some experiance working on a laptop. If you're not willing to open it up to do that repair that I linked the gorilla tape would work just as good you just need to cut a hole over the charging port.

sue1990
Paper Tape
Posts: 1
Registered: ‎03-13-2016
Location: Netherlands
Views: 8,610
Message 6 of 20

Re: G50-80 Hinge Problem

Oh my! ... i was just about to buy this laptop. So happy i found this! My old laptop (Sony Vaio) had just the same issue.
Could you tell me if you have had any contact with Lenovo about this and how they are handeling the complaints?
And do you feel like this is a 'singel'-product issue or does it affect all laptops?

MrRi8x
Paper Tape
Posts: 3
Registered: ‎06-20-2016
Location: US
Views: 8,424
Message 7 of 20

Re: G50-80 Hinge Problem

its been 6 months since i bought G50-80 i7 laptop it is my first ever laptop but i also think that its my first and worst mistake too.

  Since i bought this brand new laptop it had many problems from the first day the touchpad problem the charging stuck at 99% and kept charging and many other problems. I had a doubt on its crap feeling plasticky body. Screws started to fall after 2 months and now after six months body has started to crack near right hinge due to lid stress while opening. Wish i had gone for other brands . I really hate lenovo.

skuinm
Fanfold Paper
Posts: 9
Registered: ‎02-29-2016
Location: California
Views: 8,404
Message 8 of 20

Re: G50-80 Hinge Problem

I had some contact with Lenovo after multiple e-mails. Luckily, the warranty for the laptop was still active; they covered the repairs. It seems like there are a lot of lenovo products with problems such as mine. 

MrRi8x
Paper Tape
Posts: 3
Registered: ‎06-20-2016
Location: US
Views: 8,390
Message 9 of 20

Re: G50-80 Hinge Problem

have they solved all problems this laptop had? like touchpad etc ?

SeniorGuru
Posts: 2,299
Registered: ‎11-07-2014
Location: US
Views: 8,381
Message 10 of 20

Re: G50-80 Hinge Problem

For those that have the issue of loose or falling out screws, a $8.00 bottle of Loctite Blue and a drop of it on the threads will help immensly.

 

Loctite Blue can be found at most hardware stores, auto parts stores and online.  It is a very usefull, medium tight thread locking liquid, that keeps screws, bolts and nuts from loosening under use.  I use it on all my computer builds, just a small drop on the screw threads, then wait a few seconds to become tacky, then insert and tighten.

 

Loctite Blue 242

 

Cheers.

 

CB


I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

Check out current deals!


Shop current deals

Top Kudoed Authors