02-29-2016 10:26 PM - edited 03-01-2016 12:06 AM
I've had the G50-80 for not even a year and I've been noticing a lot of problems with my laptop. I use this laptop as a desktop so it stays on my desk (15 inch). Here are some problems that have been occurring:
My main concern is regarding the hinge. Whenever I open my laptop the screen's case lifts the bottom case apart. Due to this, I contacted Lenovo but they said that the warranty did not cover exterior damages. It's really disappointing and frustrating to see my laptop go through all these problems even when I take excellent care of the laptop. What should I do? Any feedback would be greatly appreciated. Thanks.
02-29-2016 11:29 PM
Welcome to Lenovo Forums.
We are sorry for what has happened. Please go through below link to understand about Lenovo ADP (Accidental damage protection) policies for better understanding.
I hope the above information helps.
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02-29-2016 11:41 PM - edited 03-01-2016 12:00 AM
I've read the Lenovo ADP policy but my problem seems to be from the design of the bottom and top casing of the laptop rather than an accident. Do you know of any policies that have to do with those issues?
03-06-2016 05:10 PM
Haha wow.. you described all the problems I've had since I purchased this laptop in March. 1-2 months of light use on the laptop all my laptop case screws fell out. Shortly after that the case started to pry apart because the threads on the inside hinges ripped out from the case causing it to rip apart. You're going to need to fix this or it will only get worse. What I did was I got gorilla tape and wrapped it along the width of the laptop and it held pretty good. The screen will still be floppy though. If you want a permanent fix do this https://www.youtube.com/watch?v=r3JfaK8p1mQ. This will fix the screen from being floppy and will prevent the hinges from prying the case apart. On my laptop the casing wouldnt snap shut near the hinges due to it breaking it apart so I just used Loctite on it to hold the gaps together. For the mouse pad, I havn't found any solutions for that, best thing you can do is just stop touching it for like 10 seconds and it will work normally again. There's nothing you can do about the battery. Let me know if you have any questions because i've literally experianced all these problems. Warranty wouldn't cover the repairs for me either which is sorta ridiculous, but atleast it gave me some experiance working on a laptop. If you're not willing to open it up to do that repair that I linked the gorilla tape would work just as good you just need to cut a hole over the charging port.
03-13-2016 01:29 AM - edited 03-13-2016 01:30 AM
Oh my! ... i was just about to buy this laptop. So happy i found this! My old laptop (Sony Vaio) had just the same issue.
Could you tell me if you have had any contact with Lenovo about this and how they are handeling the complaints?
And do you feel like this is a 'singel'-product issue or does it affect all laptops?
06-20-2016 08:05 AM
its been 6 months since i bought G50-80 i7 laptop it is my first ever laptop but i also think that its my first and worst mistake too.
Since i bought this brand new laptop it had many problems from the first day the touchpad problem the charging stuck at 99% and kept charging and many other problems. I had a doubt on its crap feeling plasticky body. Screws started to fall after 2 months and now after six months body has started to crack near right hinge due to lid stress while opening. Wish i had gone for other brands . I really hate lenovo.
06-20-2016 03:48 PM
I had some contact with Lenovo after multiple e-mails. Luckily, the warranty for the laptop was still active; they covered the repairs. It seems like there are a lot of lenovo products with problems such as mine.
06-21-2016 08:30 AM
For those that have the issue of loose or falling out screws, a $8.00 bottle of Loctite Blue and a drop of it on the threads will help immensly.
Loctite Blue can be found at most hardware stores, auto parts stores and online. It is a very usefull, medium tight thread locking liquid, that keeps screws, bolts and nuts from loosening under use. I use it on all my computer builds, just a small drop on the screw threads, then wait a few seconds to become tacky, then insert and tighten.