04-20-2017 06:22 AM - last edited on 04-20-2017 08:40 AM by Majestic
hi! i would like to kindly ask if i could still avail/use my warranty on my lenovo g50 80? even if its the owner's fault? would they fix it or would they replace it? i accidentally spilled alcohol on my keyboard and now its broken.. i would like to know if lenovo would still replace or at least fix the keyboard. the laptop is just 2 weeks old. thank you please reply ASAP
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
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04-20-2017 06:37 AM
Hi sheilamae19 ,
Welcome to the Community Forums.
The limited warranty only covers functionality issue on the machine or devices therein but would not cover user induced damage .
With an ADP : WHAT’S TYPICALLY COVERED?
Accidental drops, spills, bumps, and structural failures
incurred under normal operating conditions or handling,
including electrical surges and damage to the integrated LCD
You can check your warranty here.
Hope this help answer your query.
04-20-2017 08:03 AM
thank you for replying! may i ask if the ADP comes with the reciept? and does this means that i can return the laptop to lenovo so that they can fix it or replace it? thank you so much!
04-20-2017 08:18 AM
Hi sheilamae19 ,
Some resellers may include full listing of purchased item on the receipt aside from the machine item like ADP and microsoft products.
Best way to check is using your serial number and check on your warranty online or through a store warranty if have it.
If you do not recall purchasing additional damage protection plan , I am a bit pessimistic that you have but try to call the reseller too for a store warranty. Do not turn on the machine yet and position it in a way that liquid would stay out of the mainboard and have it taken to the nearest service center.
04-20-2017 08:56 AM
is it alright if i use the laptop already? i have to use it for work! and would this spilled alcohol on my keyboard would affect other problems like you know the hardware or components of the laptop itself? i dont know when i would repair this since im saving money but would it be bad to use the laptop even though its not fixed yet?
04-20-2017 09:28 AM