cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Yop_Solo
Paper Tape
Posts: 2
Registered: ‎01-30-2016
Location: Strasbourg
Views: 2,585
Message 1 of 12

G50-80 not charging..

Hi,

 

The second hand G50-80 I bought on Amazon running Windows 10 won't allow the battery to charge. It says that the battery is charging when plugged but the percentage remains the same, and the battery drains when the AC charger is unplugged so at first glance the battery doesn't seem to be the problem.

Do you have a solution ? I already updated the drivers with no effect.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,559
Message 2 of 12

Re: G50-80 not charging..

Hi Sulabh,

 

Welcome to the Lenovo Community!

 

You may try first uninstall ACPI Compliant Control on device manager similar to this

 

From the desktop try to check on the battery icon from the bottom and run a diagnostics.

It would offer Battery energy manager depending on the version. 

 

You may give tech support a call to check if any driver or BIOS update is needed to fix this issue.

In the mean time you may run needed Windows update that may help here. 

 

Hope this helps. Update us how it goes.

 

Regards,

Shashi Kumar 

 

-------------------------------------------------------------------------------------------------------------------------------

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

nkumar759
Fanfold Paper
Posts: 7
Registered: ‎01-02-2016
Location: India
Views: 2,545
Message 3 of 12

Re: G50-80 not charging..

What is the percentage 60% if it stuck on 60%then search on Google for one key optimizer and download and install after that restart the system then from task bar open the software then you will one bih battery symbol will come click on the symbol and there is option called conservation mode and normal mode click on normal mode if it's in conservation mode and check weather it's start charging or not
Then also problem is not resolved then call technical support they take care for you
Yop_Solo
Paper Tape
Posts: 2
Registered: ‎01-30-2016
Location: Strasbourg
Views: 2,510
Message 4 of 12

Re: G50-80 not charging..

I have uninstalled/installed again the ACPI driver, I also ran a diagnosis but nothing wrong was found.

 

I updated the drivers and the latest version of windows 10 with no success. Also I tried going back to windows 8 but it still didn't work.

 

I'm definitely sure that the battery isn't the problem because I tried to use a different battery and encountered the same problem.

 

I also tried draining the battery completely; once I rebooted the battery started to charge but it was stuck at 13% once again.

sarobertson
What's DOS?
Posts: 1
Registered: ‎02-07-2016
Location: UK
Views: 2,490
Message 5 of 12

Re: G50-80 not charging..

I have followed the instructions to uninstall the ACPI driver.  Numerous times.  It does not work.  My laptop is barely a month old.  Can you please provide a solution that actually works for this "plugged in not charging" issue.  The battery runs flat and then I have a problem.  This is urgent my business is suffering as a result.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,477
Message 6 of 12

Re: G50-80 not charging..

Hi Sulabh,

 

Welcome to Lenovo Forums.

 

Turned OFF Conservation Mode in the Energy Manager, So, if you leave your laptop plugged in all the time, place the Energy Manager in Conservation Mode.  If you only plug in your laptop when charging, turn off Conservation Mode.

 

System Tray > Lenovo Energy Management > Go to Settings > Turn OFF Conservation Mode > Remove AC adapter > Reinstall AC adapter > It should charge up to 100%.

 

Please try to perform the gauge reset, under power manager select maintenance guide and select gauge reset and check for the issue.

 

Hope this helps.

 

Regards,

Shashi Kumar

 

------------------------------------------------------------------------------------------------------------------------------------------

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Gabriel77
Paper Tape
Posts: 2
Registered: ‎02-09-2016
Location: Nigeria
Views: 2,451
Message 7 of 12

Re: G50-80 not charging..

Hi, i bought a G40 laptop last week and barely 6 days later battery is not charging, its on 0% say plugged in and charging but doesnt go above 0% but once u disconnect the charger it goes off. I have tried all the advise i saw on this thread yet nothing. Please what is the possible solution? I'm based in Nigeria and my warranty is still effective....

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,441
Message 8 of 12

Re: G50-80 not charging..

Hi Gabriel,

 

Welcome to Lenovo Forums.

 

A completely drained battery will take a while for the controller to re-initialize. Check under Power Manager's battery tab. If the wattage number is greater than 0, then power is flowing into the battery.

 

The settings getting reset might be the CMOS battery running out. If the system time resets with both the AC and battery unplugged, then you'll need to replace the CMOS battery.

 

Hope this helps. Let us know how you get on.

           

Regards,

Shashi Kumar

 

---------------------------------------------------------------------------------------------------------------------------

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful

Zero80
Paper Tape
Posts: 7
Registered: ‎01-29-2016
Location: Us
Views: 2,436
Message 9 of 12

Re: G50-80 not charging..

To other that have Connected but not charging.
Go to lenovo settings app and push the save settings and look where the saving mode is, deactivate the charge up to 55-60% to save the battery, then it will charge up to 100% Smiley Happy
Gabriel77
Paper Tape
Posts: 2
Registered: ‎02-09-2016
Location: Nigeria
Views: 2,391
Message 10 of 12

Re: G50-80 not charging..

When you disconnect the charger and battery, the system time does not reset. the red charger light keeps blinking. I have had this laptop for only a week, if i already have to change the battery, whats the guaranty that I wont have more issues in the future? this is my first Lenovo product by the way. Is the battery under warranty or do I have to purchase a new one???

Check out current deals!


Shop current deals

Top Kudoed Authors