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05-16-2016

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G50 Serial Number not found on Lenovo Support Page

2016-05-16, 21:59 PM

My G50 has a serial number on the back but when entering it on the Lenovo support page, it was not recognized. I downloaded the "find my serial number" app and it detects the right model but returned nothing for serial number. The number on the back is in the standard 10 character XX12345678 format. Any idea how to find out warranty information?

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12025 Posts

11-30-2015

PH

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Re: G50 Serial Number not found on Lenovo Support Page

2016-05-16, 23:42 PM

Hi user2713 , 

 

Welcome to the Community Forums.

 

Would this be for a new computer? Would it be the same on by running Lenovo Solution Center?

 

There are instances that server updates are yet to be done first as base warranty would get tagged to the registration owner. 

 

You may call in directly with tech support for warranty verification that usually hold one year coverage by default and would start at the date on purchase from the invoice. They likewise would be able to create your own account for you tagging the ownership to it.

 

English  24 hours a day 7 days/week
1-877-4-Lenovo, 1-877-453-6686
Schedule a Callback for faster support

 

Update us how things go.

 

Regards



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3 Posts

05-16-2016

US

4 Signins

33 Page Views

  • Posts: 3
  • Registered: ‎05-16-2016
  • Location: US
  • Views: 33
  • Message 3 of 4

Re: G50 Serial Number not found on Lenovo Support Page

2016-05-16, 23:53 PM

The computer is 15 months old so should be in the system. I'll call tomorrow, thanks for the advice

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12025 Posts

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Re: G50 Serial Number not found on Lenovo Support Page

2016-05-17, 0:41 AM

Hi user2713 , 

 

You may also send me a private message to have it checked with the tech guys using the serial number which ever would be more convenient at your end. 

 

Would you still have your original receipt just in case there is anything wrong with the warranty start date from the warranty lookup page ?

 

 Regards



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