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njplatt
What's DOS?
Posts: 1
Registered: ‎06-12-2015
Location: United Kingdom
Views: 1,158
Message 1 of 3

G50 going to sleep when holding down shift key

I have a G50 which when you hold down the shift key for more than a few seconds, i.e. to select muntiple files, puts the machine to sleep.

 

I have altered the power setting so that on batter or mains the laptop will not go to sleep.

 

Any ideas?

 

Thanks

 

Neil

Social Support Agent
Social Support Agent
Posts: 5,824
Registered: ‎02-11-2012
Location: PH
Views: 1,136
Message 2 of 3

Re: G50 going to sleep when holding down shift key

hi Neil,

 

Welcome to the Forums.

 

Can you try to boot in Safe Mode and observe.

 

If the machine works fine in Safe Mode then it's likely that there's an application running in the background that's triggering the sleep function while holding down the Shift key. To isolate, follow this guide on how to perform a clean boot and observe the functionality in Normal mode.

 

 

Let me know how it goes.

 

Regards



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Dh8
Paper Tape
Posts: 1
Registered: ‎03-09-2016
Location: Consett
Views: 945
Message 3 of 3

Re: G50 going to sleep when holding down shift key

I have the same problem. The laptop goes to sleep when the left shift key is pressed. I've tried starting the laptop in safe mode but the same problem occurs. Any ideas what can be done next?

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