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2834 Posts

08-01-2013

Bangalore

1326 Signins

47537 Page Views

  • Posts: 2834
  • Registered: ‎08-01-2013
  • Location: Bangalore
  • Views: 47537
  • Message 11 of 15

Re: G500 black screen problem!!

2014-06-02, 10:03 AM

Hi Dennis,

 

In that case, I suggest you to perform OSRI in the computer to confirm the issue if it is Hardware related.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar 



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14 Posts

05-22-2014

Germany

22 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎05-22-2014
  • Location: Germany
  • Views: 129
  • Message 12 of 15

Re: G500 black screen problem!!

2014-06-02, 10:26 AM

I am not going to OSRI because you are running out of options. It took me two months to set the notebook up and I am not going to wipe that. Since I am not the only one with this problem I suggest you come up with a proper solution or do you want to tell everyone with black screen problem to OSRI their system?

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2834 Posts

08-01-2013

Bangalore

1326 Signins

47537 Page Views

  • Posts: 2834
  • Registered: ‎08-01-2013
  • Location: Bangalore
  • Views: 47537
  • Message 13 of 15

Re: G500 black screen problem!!

2014-06-02, 11:27 AM

Hi Dennis,


As the issue persists and the OSRI cannot be performed, the only available option is to
our Technical Support for further Assistance to get the details of the nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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14 Posts

05-22-2014

Germany

22 Signins

129 Page Views

  • Posts: 14
  • Registered: ‎05-22-2014
  • Location: Germany
  • Views: 129
  • Message 14 of 15

Re: G500 black screen problem!!

2014-06-02, 20:11 PM
I deem this the only solution since I do absolutely see no point in factory resetting a brand new notebook that is merely 8 weeks old. It is store bought and I expect it to run, not to cause any problems right away
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1 Posts

06-05-2015

United States

2 Signins

24 Page Views

  • Posts: 1
  • Registered: ‎06-05-2015
  • Location: United States
  • Views: 24
  • Message 15 of 15

Re: G500 black screen problem!!

2015-06-09, 23:47 PM

Hi 

 

I have a 10 months old g 500. Its OS works perfectly fine but the screen is black. When I flash light with some torch on to the screen I can see that system is working. It happened a few days ago but got corrected itself and now it has happened again. Any help? Thank you

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