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pallr
Paper Tape
Posts: 4
Registered: ‎03-31-2014
Location: Hungary
Views: 1,962
Message 1 of 7

G500 notebook reinstall

Hi

 

One of my friend has a Lenovo G500 notebook with a win8 installed on it.

He forgot the password of his user so noone can log on to the compiuter!

 

So he asked me to reinstall it but i dont have a installation disc for it ( is there an installation disc in the package originally? ) and also i dont have a win8 code for it ( i suppose it should be in the back of the notebook am i right? )

 

So how can i reinstall it? Is there any suggestion?

 

Thanks a lot

 

PallR

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,957
Message 2 of 7

Re: G500 notebook reinstall

hi pallr,

 

Welcome to Lenovo Community Forums!

 

The computer did not really came with an Installation Disc or a product code.

 

I suggest to have him call the number below  Support.

 

Country or RegionProductLanguageTelephone numberHours of operation
Hungary THINK-branded products English, Hungarian + 36-1-3825-716
+ 36-1-3825-720
24 hours/day
7 days/week
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
Hungarian +36-2-3880-319 9AM - 6PM
Monday - Friday
 

The account will be verified and they will provide assistance on how to Manually Reset the Unit once verified. 

 

Hope this helps

Cheers!



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pallr
Paper Tape
Posts: 4
Registered: ‎03-31-2014
Location: Hungary
Views: 1,953
Message 3 of 7

Re: G500 notebook reinstall

Thanks

 

Is theese numbers valid for ideapad products also?

The table you copied into, suggest that it does not have a support number

 

So i can call these number 7x24 with my Lenovo G500 nb problem?

 

Thx

 

PallR

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,945
Message 4 of 7

Re: G500 notebook reinstall

hi

 

Sorry for the confusion..

 

There you go, I've edited my previous post.

 

Thanks!

Solid Cruver



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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pallr
Paper Tape
Posts: 4
Registered: ‎03-31-2014
Location: Hungary
Views: 1,943
Message 5 of 7

Re: G500 notebook reinstall

Thx a lot i will call them tomorrow

 

pallr
Paper Tape
Posts: 4
Registered: ‎03-31-2014
Location: Hungary
Views: 1,794
Message 6 of 7

Re: G500 notebook reinstall

Hi

 

Today i spoked with lenovo support and i am very dissapointed.

 

They said there is two way.

Either they can repair it in the service center, but i had to pay them ~50-60EUR ( with transfer )

Pr i can order the recovery media from lenovorecovery.com for ~30 EUR

 

I cant beleive that i bought a nb with a win8 on it and i cant get the install media and code for it for free - as a download.

Is this true? I had to pay for it?

 

Thanks

 

PallR

hramachandran7
Paper Tape
Posts: 2
Registered: ‎04-14-2014
Location: San Jose
Views: 1,077
Message 7 of 7

Re: G500 notebook reinstall

When booting up the system, press the novo button(to the right of the power button) , then go into one key recovery.

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