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Levance
Paper Tape
Posts: 4
Registered: ‎02-12-2014
Location: Egypt
Views: 38,952
Message 1 of 20

G500 stuck on lenovo screen

Hello
I have lenovo g500 i3 win8
I downgrade to win 7 after finish when restarted
Laptop stuck one lenovo screen and make restart
I can't enter to bios , no key work even recovery key
I tried everything
Smiley Sad
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 38,758
Message 2 of 20

Re: G500 stuck on lenovo screen

Hi Levance,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that your G500 Laptop is hanging at Lenovo Logo after downgrading the OS (Operating System) in the computer. I suggest you to perform the Flee-Power and then try to access BIOS. Below are the steps to perform the same:

 

  1. Remove the battery and any other peripheral device connected to the computer.
  2. Hold the power button for 10-15 seconds and then connect only the AC Adapter and try to turn ON the computer.

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



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Levance
Paper Tape
Posts: 4
Registered: ‎02-12-2014
Location: Egypt
Views: 38,749
Message 3 of 20

Re: G500 stuck on lenovo screen

Thanks for the reply..
Unfortunately, did not change anything still restart on lenovo logo
But i heard tone when i turned on the laptop
Is there any way to boot bios on usb flash or dvd?
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 38,737
Message 4 of 20

Re: G500 stuck on lenovo screen

Hi Levance,

 

As the issue persists even after performing Flee-Power and there is no other available options to access BIOS. I suggest you to contact our Technical Support for Assistance to get the details of nearest Authorized Service Center to get the issue analyzed.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Levance
Paper Tape
Posts: 4
Registered: ‎02-12-2014
Location: Egypt
Views: 38,728
Message 5 of 20

Re: G500 stuck on lenovo screen

Thank you for your help..
The problem was in hard drive after connect the hard on other device and delete all partition ،،
Lenovo work again Smiley Happy

Thanks ..
MarkAlbanyNY
Fanfold Paper
Posts: 7
Registered: ‎02-13-2014
Location: United States
Views: 38,661
Message 6 of 20

Re: G500 stuck on lenovo screen

I have the same issue. Really frustating  - windows doesn't completely start but I am able to get the task mgr open (after many minutes of waiting) - Hard Drive says it's 100% full-time, no let up.  I suspect a bad hard drive too - but I don;t understand your reply - how did you fix this?

 

 

Levance
Paper Tape
Posts: 4
Registered: ‎02-12-2014
Location: Egypt
Views: 38,645
Message 7 of 20

Re: G500 stuck on lenovo screen

Remove hard disk from laptop
There is small device like an adapter to connect this hard usb
Then connect my hard usb to another laptop has program drive maneger so i can save data and control space and i noticed dead space about 150gb , after that delete all data and partition
Connected to my laptop work fine
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 38,558
Message 8 of 20

Re: G500 stuck on lenovo screen

Hi Levance,

 

I’m glad to hear that the issue is resolved, please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!Smiley Happy

 

Shiva Kumar



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nasirraza2009
Fanfold Paper
Posts: 4
Registered: ‎04-13-2015
Location: Pakistan
Views: 33,041
Message 9 of 20

Re: G500 stuck on lenovo screen

Hi

I am having same sort of symptom with my Lenovo G500. 

I closed the lid after using the laptop with power cable connected. After 3 or 4 hours I just picked up the laptop and put it in the bag for traveling. After 12 hours when I took it out it was too hot.

I tried to switch it on but it stuck on Lenovo startup screen. Then I removed HDD and started again, It showed error of no bootable device. Then I connected HDD and started it worked fine for few days.

Now again same problem of startup screen.

I've done power flee procedure as well but of no use now.

 

Can anybody please guide me what's the suspected problem in the laptop?

Regards

Nasir

Ashish95
What's DOS?
Posts: 1
Registered: ‎09-01-2015
Location: nashik india
Views: 29,846
Message 10 of 20

Re: G500 stuck on lenovo screen

I have this same problem... repairing wont work and any other option is not available on screen...

Then how to fix/repair/trubleshoot if only and only lenovo name i m seeing on screen.... help me..

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