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texmex
Paper Tape
Posts: 2
Registered: ‎01-01-2014
Location: USA
Views: 6,071
Message 1 of 13

G500 without serial number

Just got a Lenovo G500 from Best Buy. Works good.  But I dont see any serial number.  There is no label at the back of the laptop.  So I am unable to register my laptop.  Please advice.

 

Thanks

 

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 6,016
Message 2 of 13

Re: G500 without serial number

Hi texmex,

thanks for posting. i was just wondering on the back of the machine is there a transparent sticker just towards the bottom of the machine. There is a change you might miss it and the writing on it very small and may require a magnifying glass to view the numbers. Another way to locate your serial number is either going into the BIOS by hitting F2 upon boot of the machine or checking the side sticker of the Box in which your machine came with.

Do post back if you're able to locate it.

Regards
texmex
Paper Tape
Posts: 2
Registered: ‎01-01-2014
Location: USA
Views: 6,010
Message 3 of 13

Re: G500 without serial number

I saw a set of #s on the laptop after I removed the battery.  If you install the battery you can't see it!.  The number was CB followed by 8 digits.  There was another 13 digit number 

 

I tried to register with both those numbers on the lenovo website but the laptop was not recognized.  Is that what I should expect? 

 

Thanks

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 6,002
Message 4 of 13

Re: G500 without serial number

Hi texmex,

Thanks for posting back. The CB number should be the correct one. I'd like to check this out for you. Could you possibly PM(Private Message) me the CB number you saw on the back.

hope to hear back.

Regards
Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 5,983
Message 5 of 13

Re: G500 without serial number

Hi texmex,

 

I did some checking on our system and the Number you gave is correct. the details of your machine is below.

 

cp1.PNG

 

This  can be confirmed from our warrant lookup site below

 

http://support.lenovo.com/en_MY/product-service/warranty-status/default.page?

 

Hope this helps.

 

Regards

chandan23101
Paper Tape
Posts: 3
Registered: ‎01-22-2014
Location: Hyderabad
Views: 5,890
Message 6 of 13

G500 without correct warranty status

Hi,

I brought a lenovo G500 laptop in hyderabad, India on 7th of January 2014 and my warranty status is not yet updated.

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 5,535
Message 7 of 13

Re: G500 without correct warranty status

Hi chandan23101,

Coudl you PM (Private Message) me the serial numbe of your machine and let me check it out.

Regards
Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 5,497
Message 8 of 13

Re: G500 without correct warranty status

Hi chandan23101,

Thanks, I've checked the serial number and some seems amiss. If you go into your BIOS, is the serial number stated there? Another thing could you possibly post a photo of the the label with the serial number from the back of the machine. I'd like to make a comparison.

Regards
chandan23101
Paper Tape
Posts: 3
Registered: ‎01-22-2014
Location: Hyderabad
Views: 5,481
Message 9 of 13

Re: G500 without correct warranty status

Hi NINE,

 

I don't have a good camera to take a picture of it properly. I mean the numbers will not be clearly visible. I double checked the serial number, it's the same what I shared with you.

 

Please do the necessary

 

Thanks,

Chandan

Former Employee
Posts: 2,835
Registered: ‎03-20-2012
Location: Malaysia
Views: 5,469
Message 10 of 13

Re: G500 without correct warranty status

Hi chandan23101,

thanks for posting. Ok let me check this out.


Regards

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