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G500S Touch - Battery fully charged but shuts down when unplugged

2016-08-28, 1:56 AM

Hello all,


I have a G500S Touch and am currently running Win-10 64bit.


I have been having an issue with the system turning off whenever I unplug the ac adapter. It doesn't shut down in the normal sense, but, just turns off. Power management settings our on default and battery is at 100%. I bought a new battery thinking that was the issue,but, it is still doing the same thing.


I've ran scans through lenovo solutions and it reads that everything is good.


Kind of at a loss at what to do next.


Any help would be greatly appreciated.




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Re: G500S Touch - Battery fully charged but shuts down when unplugged

2016-08-30, 5:58 AM

Hi there, Elli


Thank you for writing in to the Lenovo Forum - happy to have you here today.


Do this test -

1) Switch off the laptop.

2) Disconnect power supply. Keep the battery connected.

3) Try to Turn ON the laptop.


If the laptop does not turn ON, the battery is faulty.


Also, Try turning the laptop off, removing the battery, unplug the AC adapter, press and hold the power button for thirty seconds, install the battery back into the laptop but don't connect the power cable and try to start the laptop on battery power. 

Make sure when you are plugging the cord in for the laptop that you plug it in the normal orientation as if it still had the grounding plug so you don't reverse the polarity of the socket. I don't think it should affect anything, but it's probably better to just keep it plugged in correctly.


Update us how it goes.







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