03-14-2014 09:04 AM
Recently purchased (January 2013) G500S Touch Model 20263.
Recently noted that the left side and one-half of the top of the screen has separated from the outer case where I can see inside the screen.
This is quite troubling for a 3 month old laptop!
The split was noted when opening the laptop.
The system has static, in a Home-Office with USB-cooling fan. The system is shut-down nightly, used on an average of 2 hours per day.
I have inspected for indications of any traumatic events...with nothing noticeable. It appears that some sort of clip is broken where there is a fine lip between the screen bezel and outer cover.
It also appears to be a design/manufacturing flaw. I am greatly disappointed.
I purchased an identical system for my wife, and there is no indication of any similar separation occurring.
I would be most happy to find this is covered under the initial warranty. But I expect a great deal of disappointment.
Anyone with similar issues or ideas on repairs? I have applied a strip of "painter's tape" over the gap in order to keep dust or other material from falling inside the screen.
Thank you for your responses.
02-05-2017 02:26 AM
HI, I have experienced the same issue, but on the lower right side of the case, directly behind the screen. It appears as if this has a piece of 'double sided tape' placed in here to hold the unit in place - very strange on a relatively NEW laptop?
I havent heard anything back from Lenovo yet, please let me know if you also hear anything.
Whenever I lift the lid, there is a 'cracking' noise and the lower right hand-side of the top cover seems to be split from the casing.