04-15-2014 11:29 AM - edited 04-15-2014 11:33 AM
Dear Lenovo community,
I have problem with my G500s. I bought new headphones "Razer Kraken Pro", but the sound coming from them is very silent when connected into laptop, but in my computer they're very loud.
I somewhere read that I can disable the headphones limiter with SmartAudio but I haven't this option in my SmartAudio (of course that I have correct and updated audio driver).
I also have problem with Dolby Advanced Audio application.
The problem is that I'm not able to launch the application and I recieve following message :
" Dolby audio driver cannot start. If the problem persists, restart your computer or reinstall the driver. "
I tried to reinstall Conexant SmartAudio HD driver and Dolby application multiple times and it still not working, also I can't install Dolby Home Theater because:
" There is another PCEE product installed already. ..."
This laptop is only five months old, when I firstly installed all drivers Dolby worked and stopped working with no reason.
Addition: When it worked, I did some setting for my audio and these settings worked when application cannot be launched too.
I'm sure that I have latest and correct drivers.