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  • Posts: 17
  • Registered: ‎03-04-2014
  • Location: Slovakia
  • Views: 179
  • Message 1 of 1

[G500s] Headphones Volume Limiter & Dolby issue

2014-04-15, 18:29 PM

Dear Lenovo community,

I have problem with my G500s. I bought new headphones "Razer Kraken Pro", but the sound coming from them is very silent when connected into laptop, but in my computer they're very loud.

I somewhere read that I can disable the headphones limiter with SmartAudio but I haven't this option in my SmartAudio (of course that I have correct and updated audio driver).


I also have problem with Dolby Advanced Audio application.

The problem is that I'm not able to launch the application and I recieve following message : 

" Dolby audio driver cannot start. If the problem persists, restart your computer or reinstall the driver. "


I tried to reinstall Conexant SmartAudio HD driver and Dolby application multiple times and it still not working, also I can't install Dolby Home Theater because:

" There is another PCEE product installed already. ..."


This laptop is only five months old, when I firstly installed all drivers Dolby worked and stopped working with no reason.

Addition: When it worked, I did some setting for my audio and these settings worked when application cannot be launched too.

I'm sure that I have latest and correct drivers.



Please help.

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