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G500s Touch Hardware

2017-09-21, 6:58 AM

Hi all,

I just ran a hardware scan and got this error W191S1EJM-4RHBF9, i have no idea what it means.

Could anyone be so kind as to assist?

Any help rendered in this regard will be highly appreciated.


Many thanks



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Re: G500s Touch Hardware

2017-09-21, 15:27 PM

Hi ErnestYuba88,


Welcome to the Community Forums.


What segment of the test did you receive the error code and details?


Regarding decoding W191S1EJM-4RHBF9, calling in technical support would be best to interpret it as they would use specific internal tools. Likewise, you may also run alternate test with other tools like this and this to confirm the issue.


I would also suggest that you take the opportunity to back up your files in a different location if needed.


Update us how it goes.




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