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What's DOS?
Posts: 1
Registered: ‎09-20-2017
Location: ZA
Views: 190
Message 1 of 2

G500s Touch Hardware

Hi all,

I just ran a hardware scan and got this error W191S1EJM-4RHBF9, i have no idea what it means.

Could anyone be so kind as to assist?

Any help rendered in this regard will be highly appreciated.


Many thanks


Sr Support Specialist
Posts: 9,659
Registered: ‎11-30-2015
Location: PH
Views: 160
Message 2 of 2

Re: G500s Touch Hardware

Hi ErnestYuba88,


Welcome to the Community Forums.


What segment of the test did you receive the error code and details?


Regarding decoding W191S1EJM-4RHBF9, calling in technical support would be best to interpret it as they would use specific internal tools. Likewise, you may also run alternate test with other tools like this and this to confirm the issue.


I would also suggest that you take the opportunity to back up your files in a different location if needed.


Update us how it goes.




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