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What's DOS?
Posts: 1
Registered: ‎07-14-2016
Location: CA
Views: 923
Message 1 of 2

G500s keyboard not working



i recently bought a g500s touch laptop from a friend that came with windows 8. the keyboard, or the touch screen wouldn't work, it was always one or the other working, and if i put the computer into sleep then it would switch, and then it would be the other one that worked. then i installed a new driver and all seemed well. then i decided to upgrade to windows 10, and the keyboard doesnt work again and the touchpad, at all. i checked the lenovo driver page and they don't have a driver i can install for the keyboard. and when i put it into sleep mode, then it will blue screen with errors like:



and the last one it gives me is KMODE_EXCEPTION_NOT_HANDLED (ETD.sys)


obviuosly it has something to do with the driver etd.sys, which i looked up and is apparently the driver for the touchpad, but there is no available touchpad drivers available for my model on the lenovo support page, and i tried finding one on the web, but to no avail, and now i am stuck with a broken keyboard and touchpad. 


can someone help properly diagnose my problem and give a solution, i would be eternally greatfull


thanks in advance, 




Sr Support Specialist
Posts: 9,115
Registered: ‎11-30-2015
Location: PH
Views: 901
Message 2 of 2

Re: G500s keyboard not working

Hi Shaffro , 


Welcome to the Community Forums. 


In terms of model compatibility :

  • The following listed computer models include hardware components not fully compatible with Windows 10. Therefore, upgrading these models to Windows 10 is not recommended.  G490, G400, G400S, G400S Touch, G500, G500S, G500S Touch;

After upgrading to Windows 10, some software or hardware functions of your computer might be unavailable.


Same reason why the support page do not have drivers listed for Win10 as of the moment. Aside from going back to Windows 8.1 you can try redownloading latest driver and before installing , to run on compatibility mode.


Else checking on device manager to uninstall first and manually update driver (similar to step 2) browse on the pc and let you pick among the native windows drivers list. 


Update what works best for you. 



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