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jmask1
What's DOS?
Posts: 1
Registered: ‎09-05-2018
Location: US
Views: 78
Message 1 of 2

G500s touch

My laptop is not scrolling correctly. It keeps pulling it back to the top of the list.  Is it also moving the cursor when i type back to the beginning of the word. I did a hard restore and now I can't get past the first screen to select my location. It will not scroll down the list.

Any ideas what is wrong? Maybe a harddrive problem?

Sr Support Specialist
Posts: 9,665
Registered: ‎11-30-2015
Location: PH
Views: 56
Message 2 of 2

Re: G500s touch

Hi jmask1,

 

Welcome to the Community Forums. 

 

If you have the issue during the process of hard restore (using the Novo button to launch One Key Recovery) then it may be an issue with the digitizer screen.

 

Try to finish up with the initial set up using the cursor via touchpad and check.

Apply Windows update to compare the behavior of the touch screen.

 

You may need to have the LCD checked with a service center near you to verify the hardware issue. They would be able to confirm it with their spare screen specially if you have tried reseating the LCD cables and updated the drivers.

 

Update us how it goes.

 

Regards 



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