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Jiibblets
What's DOS?
Posts: 1
Registered: ‎04-13-2014
Location: United States
Views: 550
Message 1 of 2

G505s keyboard disables randomly

Hi,

 

Within the past few days, my G505s keyboard will randomly disable. None of the keys are functional although the track pad still works. Upon restarting, it works again but will shut down after an hour or so. I've installed drivers and tried the troubleshooting option but nothing seems to work.

 

Any help would be great,

 

Thanks

Highlighted
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 523
Message 2 of 2

Re: G505s keyboard disables randomly

Hi Jiibblets,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that the Keyboard is not working as expected in your G505s Laptop, as the issue persists even after re-installing the device driver. The only available option to confirm the issue is by performing OSRI (Operating System Re-Install) using OKR (One Key Recovery). Please let me know the findings after performing OKR.

 

NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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