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2 Posts

04-13-2014

United States

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G505s keyboard disables randomly

2014-04-13, 17:37 PM

Hi,

 

Within the past few days, my G505s keyboard will randomly disable. None of the keys are functional although the track pad still works. Upon restarting, it works again but will shut down after an hour or so. I've installed drivers and tried the troubleshooting option but nothing seems to work.

 

Any help would be great,

 

Thanks

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2834 Posts

08-01-2013

Bangalore

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Re: G505s keyboard disables randomly

2014-04-16, 18:30 PM

Hi Jiibblets,

 

Welcome to Lenovo Community!

 

I’m sorry to hear that the Keyboard is not working as expected in your G505s Laptop, as the issue persists even after re-installing the device driver. The only available option to confirm the issue is by performing OSRI (Operating System Re-Install) using OKR (One Key Recovery). Please let me know the findings after performing OKR.

 

NOTE: Please backup the data in the computer before performing OSRI, as the data will be completely erased.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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