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zoori
Paper Tape
Posts: 5
Registered: ‎02-12-2014
Location: Germany
Views: 40,723
Message 1 of 11

G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

Hi,

 

my Lenovo G510 has Windows 8.1 64-bit.

 

In the system menue of Hardware and Sound I can see two entries:

 

1) Dolby Digital Plus Advanced Audio

2) Dolby Digital Plus Advanced Audio (32-bit)

 

Clicking on the first entry a control panel appears. Does this mean that Dolby Digital Plus Advanced Audio is always running in the backround? There is no entry in the systray.

 

Clicking on the second entry this error message appears:

 

Your current installed version is 7.3.2.2 of the Dolby Digital Plus audio driver. The software needs the driver version 7.5.1.1. Installe a correct combination of driver and software.

 

What to do with this? I searched for a solution and drivers but couldn´t find anything.

 

Thanks for your help.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 40,625
Message 2 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

Hi Zoori,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that “Dolby Digital plus Advanced Audio” is not working as expected in your G510 Laptop and displaying an error message to install the upgraded version of the Dolby driver in the computer, below are the troubleshooting steps to check and resolve this issue.

 

  • Open Device Manager. (Right-click on the Start button and choose Device Manager).
  • Expand the Sound, Video and Games Controllers section.Right Click on the Conexant Smart Audio HD item and choose Uninstall.
  • Still in Device Manager, click on Action>Scan for new Hardware.
  • The Conexant Smart Audio item will re-appear.Right-Click on it and choose update driver.Navigate to d:\drivers\audio.When that's done, close Device Manager.Open File Manager and navigate to D:\drivers\Audio\DolbyGUI and install Dolby Digital plus Advanced Audio.
  • That should get rid of the error message and this version of Dolby Digital plus Advanced Audio should be working as expected.

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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zoori
Paper Tape
Posts: 5
Registered: ‎02-12-2014
Location: Germany
Views: 40,819
Message 3 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

I don´t know why but there were two Dolby Digital Plus installed. I uninstalled the 32-bit version and now it works.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 40,607
Message 4 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

Hi Zoori,

 

I’m glad to hear that the issue is resolved after un-installing the 32-bit version installed in the computer, this might have occurred after updating to Windows 8.1 as most of the files in the Windows 8 will be saved in the partition.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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BRAMSCOLNICK
What's DOS?
Posts: 2
Registered: ‎05-24-2014
Location: US
Views: 39,331
Message 5 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

I have a U530 Touch and was having a similar issue, only reversed on the drivers... it said I have 7.5.1.1 and needed 7.3.2.2.  I uninstalled my realtec driver, rebooted.. Windows reinstalled it automatically and POOF!  Dobly was working.. Odd.. but whatever.. easy fix.

 

Thank you.

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 39,293
Message 6 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

Hi BRAMSCOLNICK,

 

Welcome to Lenovo Community!

 

Thank you for providing the valuable information regarding the Dolby issue as Generic Audio driver will work as expected than the updated driver. Below is the link with different troubleshooting steps to resolve this same issue. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!Smiley Happy

 

Best Regards

Shiva Kumar



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MAD-DOG
What's DOS?
Posts: 1
Registered: ‎09-02-2014
Location: england uk
Views: 35,997
Message 7 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

this is absolute rubbish followed advice that didnt resolve the matter and totally lost the advanced audio program then after ages of searching to no avail i couldnt find a download to reinstall it as the ones in drivers wouldnt initiate because there was no AA program installed so i tried 3 lengthy system restores which was a waste of my time only option was to factory restore which after 5 hours of saving my data because the restore will wipe them i managed to restore after ages of waiting next joke was verifying my windows account which after 8 texts of dodgy codes i managed to verify after reinstalling antivirus and programs i decided to do windows updates which take forever got to the socalled 8.1 update which YOU state is the problem i checked afterwards and the DOLBY advanced audio program was still there and working with no error messaget hat started me off on this long joke of trying to get my laptop working again so i was happy then i did more updates and included the optional

Conexant - Audio Device - Conexant SmartAudio HD driver THIS IS WHERE THE PROBLEM LIES AFTER INSTALLING DOLBY ADV AUDIO DISAPPEARED AGAIN AND I WAS BACK TO SQUARE ONE AGAIN SYSTEM RESTORE FAILED SO I HAD TO FACTORY RESET I STARTED THIS PROCESS LAST NITE AT 8PM ITS NOW NEARLY 7pm THE NEXT DAY & IVE NOT SLEPT A WINK THANKS FOR YOUR BULL**bleep** INFO WHICH HAS COST ME OVER 23 HOURS OF MY LIFE IF IT HAPPENS AGAIN IM GETTING MY MONEY BACK GET YER FACTS STRAIGHT B$ SUM! ELSE WASTES MONEY ON YOUR PRODUCTS N HAS TO GO THRU THIS CRAP ALSO SORT YER FRIGGIN DRIVERS OUT U SHOULD BE PAYING ME FOR SOLVING THIS AND £ WORK DAYS OF TIME IVE WASTED IM NO EXPERT BUT I AINT NO DUMMY EITHER  NOT IMPRESSED MAD DOG

 

dha07hk
What's DOS?
Posts: 1
Registered: ‎10-25-2014
Location: Bangladesh
Views: 33,521
Message 8 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

Hi Mr. Shiva Kumar,

 

Thanks for your answer, i also face same problem on my G410. and your advice works for my laptop.

Humayoun kabir

qu4q
What's DOS?
Posts: 1
Registered: ‎03-19-2015
Location: Poland
Views: 26,376
Message 9 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

Hello Lenovo. 

 

I have kinda wierd problem with my G510 (Windows 8.1 x64)

I've downloaded drivers from your site for my audio... and im getting kinda unresonable error.

 

It"s in polish, but it says that i can't run Dolby Digital Audio couse it needs 7.3.2.2 drivers and unfortunately i have 7.3.2.2 drivers. O.o

 

I hope u can help me couse reinstall gives no fix, drivers, app.. ive tryed with other versions.. sick!

 

Here is SS:

 

http://i.imgur.com/as9VgYI.jpg

 

Simon

mcajahiba
Ctrl-Alt-Del
Posts: 13
Registered: ‎05-05-2015
Location: Brasil
Views: 22,117
Message 10 of 11

Re: G510 Dolby Digital Plus Advanced Audio doesnt work driver problem with Windows 8.1

Man, pleaseee help me! I desperate" I already tried a lot of tutorials, i have one g480 and i the dolby just keep dont working! Dont know what to do. Id back to w8 but the istem forced to upgrade to 8.1 :´( i cant live without dolby

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