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Abrahamjoy
Paper Tape
Posts: 2
Location: Dubai (UAE)
Views: 48,945
Message 1 of 14

(G510) Unable to start the Dolby audio driver after updating windows 10

I am using a Lenovo Laptop G510 that came with Windows 8 preinstalled. Yesterday I updated it to Windows 10 and after that whenever I boot my pc to desktop I get an error message saying that "Unable to start the Dolby audio driver".

 

I have already tried uninstalling and reinstalling Audio driver from my computer but still the error comes up.

 

Does anyone know how to solve this problem?

 

Thanks

 

 

Mod's Edit: System model added to Subject line to improve visibility / clarity

Support Specialist
Posts: 5,822
Location: PH
Views: 48,768
Message 2 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

hi Abrahamjoy,

 

Can you try these steps:

1. Follow this guide on how to disable automatic driver installation.

2. Press the Windows key‌ Windows logo key+X and choose Device Manager. On the Device Manager, navigate to

 -  Sound, video and game controllers > right click on  Conexant SmartAudio or IDT High Definition Audio >  choose uninstall > and ensure the delete the driver software for this device is checked.

 

3. Press the Windows key‌ Windows logo key+X and choose Programs and Features. On the list of apps, uninstall anything that relates to the Conexant/IDT & Dolby then reboot.

 

4. After the reboot, download and install the driver below (this should install the audio & dolby components)

 - Audio Driver (Conexant) for Windows 10 (64-bit) - Lenovo G410, G510

 

When finished, you the audio & dolby settings should now work and the errors should not pop-up anymore.

 

Edit:

Added links

 

 

Let me know how it goes.

 

Regards



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MUmrania
Blue Screen Again
Posts: 2
Location: IN
Views: 48,613
Message 3 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

Your advise solved Dolby driver problem.

Shortcut of Dollby Demo is missing. How it can be retrive.

Support Specialist
Posts: 5,822
Location: PH
Views: 48,500
Message 4 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

hi,

 

Good to know the Dolby driver is fixed.

 

As for the Dolby Demo, are you referring to image below?

 

Dolby Demo.jpg

 

If yes, can you navigate to the C:\drivers\Audio Driver (Conexant, Realtek)\ folder and extract the DolbyGUI.cab file. When done, run the DolbyDigitalPlusAA.msi file then check if you now have a shortcut for the Dolby UI.

 

 - Link to picture

 

 

Let me know how it goes.

 

Regards



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giouliag
Blue Screen Again
Posts: 1
Location: Greece
Views: 48,395
Message 5 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

Hi!

 

I faced the same problem but I'm really thankful your post helped me fixing it! I have a question: after finishing all steps do I have to enable automatic device download back again?

 

Thank you

Support Specialist
Posts: 5,822
Location: PH
Views: 48,354
Message 6 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

@giouliag

 

You can either leave the Automatic Driver Installation OFF or you can turn it back ON (default). I personally like it turned off so it won't install drivers from Windows Updates (which may cause compatibility issues with the device).

 

 

Regards



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Mike1369
What's DOS?
Posts: 2
Location: Lakeside
Views: 48,082
Message 7 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

Is there software for a G780
MUmrania
Blue Screen Again
Posts: 2
Location: IN
Views: 48,049
Message 8 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

Thanks for all suport. What mising is instart menu is shortcut of dolby demonstration video.

 

1.Demo-Content.wmv - Shortcut

2.Dolby Digital Plus Advanced Audio - Shortcut.

gg_kidz
What's DOS?
Posts: 1
Location: Canada
Views: 47,151
Message 9 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

hi 

 

i have a problem installing the 

Audio Driver (Conexant)
exe
183 MB
Windows 10 (64-bit)
Conexant 8.66.4.0
7/16/2015
 
whenever i installed it, it says driver installation failed. could not find the device for this driver.
 
 please help me.
AaugustoMenezes
What's DOS?
Posts: 1
Location: Simões Filho
Views: 35,041
Message 10 of 14

Re: Unable to start the Dolby audio driver after updating windows 10

Good afternoon.

Would I like to know if this solution work in the G400S? Because my notebook has the same problem with the Dolby softwares. 

Thanks!

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