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Paper Tape
Posts: 2
Registered: ‎07-14-2015
Location: Dubai (UAE)
Message 1 of 14 (45,192 Views)

(G510) Unable to start the Dolby audio driver after updating windows 10

[ Edited ]

I am using a Lenovo Laptop G510 that came with Windows 8 preinstalled. Yesterday I updated it to Windows 10 and after that whenever I boot my pc to desktop I get an error message saying that "Unable to start the Dolby audio driver".

 

I have already tried uninstalling and reinstalling Audio driver from my computer but still the error comes up.

 

Does anyone know how to solve this problem?

 

Thanks

 

 

Mod's Edit: System model added to Subject line to improve visibility / clarity

Support Specialist
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Message 2 of 14 (45,019 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

[ Edited ]

hi Abrahamjoy,

 

Can you try these steps:

1. Follow this guide on how to disable automatic driver installation.

2. Press the Windows key‌ Windows logo key+X and choose Device Manager. On the Device Manager, navigate to

 -  Sound, video and game controllers > right click on  Conexant SmartAudio or IDT High Definition Audio >  choose uninstall > and ensure the delete the driver software for this device is checked.

 

3. Press the Windows key‌ Windows logo key+X and choose Programs and Features. On the list of apps, uninstall anything that relates to the Conexant/IDT & Dolby then reboot.

 

4. After the reboot, download and install the driver below (this should install the audio & dolby components)

 - Audio Driver (Conexant) for Windows 10 (64-bit) - Lenovo G410, G510

 

When finished, you the audio & dolby settings should now work and the errors should not pop-up anymore.

 

Edit:

Added links

 

 

Let me know how it goes.

 

Regards



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Blue Screen Again
Posts: 2
Registered: ‎08-01-2015
Location: IN
Message 3 of 14 (44,864 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

Your advise solved Dolby driver problem.

Shortcut of Dollby Demo is missing. How it can be retrive.

Support Specialist
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Message 4 of 14 (44,751 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

hi,

 

Good to know the Dolby driver is fixed.

 

As for the Dolby Demo, are you referring to image below?

 

Dolby Demo.jpg

 

If yes, can you navigate to the C:\drivers\Audio Driver (Conexant, Realtek)\ folder and extract the DolbyGUI.cab file. When done, run the DolbyDigitalPlusAA.msi file then check if you now have a shortcut for the Dolby UI.

 

 - Link to picture

 

 

Let me know how it goes.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Blue Screen Again
Posts: 1
Registered: ‎08-07-2015
Location: Greece
Message 5 of 14 (44,646 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

Hi!

 

I faced the same problem but I'm really thankful your post helped me fixing it! I have a question: after finishing all steps do I have to enable automatic device download back again?

 

Thank you

Support Specialist
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Message 6 of 14 (44,605 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

@giouliag

 

You can either leave the Automatic Driver Installation OFF or you can turn it back ON (default). I personally like it turned off so it won't install drivers from Windows Updates (which may cause compatibility issues with the device).

 

 

Regards



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What's DOS?
Posts: 2
Registered: ‎08-09-2015
Location: Lakeside
Message 7 of 14 (44,333 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

Is there software for a G780
Blue Screen Again
Posts: 2
Registered: ‎08-01-2015
Location: IN
Message 8 of 14 (44,300 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

Thanks for all suport. What mising is instart menu is shortcut of dolby demonstration video.

 

1.Demo-Content.wmv - Shortcut

2.Dolby Digital Plus Advanced Audio - Shortcut.

What's DOS?
Posts: 1
Registered: ‎08-19-2015
Location: Canada
Message 9 of 14 (43,402 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

hi 

 

i have a problem installing the 

Audio Driver (Conexant)
exe
183 MB
Windows 10 (64-bit)
Conexant 8.66.4.0
7/16/2015
 
whenever i installed it, it says driver installation failed. could not find the device for this driver.
 
 please help me.
What's DOS?
Posts: 1
Registered: ‎12-13-2015
Location: Simões Filho
Message 10 of 14 (31,292 Views)

Re: Unable to start the Dolby audio driver after updating windows 10

Good afternoon.

Would I like to know if this solution work in the G400S? Because my notebook has the same problem with the Dolby softwares. 

Thanks!

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