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Reasons07
Paper Tape
Posts: 6
Registered: ‎06-22-2010
Location: Wayne, MI
Views: 1,648
Message 1 of 11

G550 WINDOWS IS FAILING TO START ERROR

Hi I have had my G550/2958-ACU for less than six months and it has crashed on me. I was on it one day and it just shut down. I started it back up the windows recovery system option came up with the option to restart windows normally or start windows repair launch (recommended) so I did the recommended and it went to a desktop screen with no icons then I tried the other. Needless to say since then I have received 2 sets of recovery disk that are not booting and it just keeps doing the same windows recovery system option. I am trying to avoid having to spend money on shipping it to Lenovo.  Can anyone help with this problem please. I am a college student and I am taking online classes, which everyone knows is hard to do when your computer is not running.

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 1,630
Message 2 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

Have you tried the One Key Recovery button to start it up?

Should be able to restore from that. Or...

 

With recovery disk in the dvd drive, press F12 on boot up to

access a boot menu, choose to boot from dvd/optical drive.

 

If that doesn't work, try to enter the bios setup (F2 key on boot)

and change the boot order to dvd first.

Reasons07
Paper Tape
Posts: 6
Registered: ‎06-22-2010
Location: Wayne, MI
Views: 1,617
Message 3 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

Yea I did try that still the same. How do I choose for the dvd to boot first?

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 1,609
Message 4 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

"With recovery disk in the dvd drive, press F12 on boot up to

access a boot menu, choose to boot from dvd/optical drive.

 

If that doesn't work, try to enter the bios setup (F2 key on boot)

and change the boot order to dvd first."

Reasons07
Paper Tape
Posts: 6
Registered: ‎06-22-2010
Location: Wayne, MI
Views: 1,575
Message 5 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

I tried the f12 still the same. I tried the f2 but it seems to have a password I don't remember setting one up do you have any suggestions?

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 1,563
Message 6 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

What sort of "recovery disks" are you using?

 

Can't help with password, if you can not remember it, it must be

changed by Lenovo service.

Reasons07
Paper Tape
Posts: 6
Registered: ‎06-22-2010
Location: Wayne, MI
Views: 1,558
Message 7 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

I am using the lenovo recovery disk they sent to me

Reasons07
Paper Tape
Posts: 6
Registered: ‎06-22-2010
Location: Wayne, MI
Views: 1,553
Message 8 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

how do you change the boot priority 1 is HDD and 2 is ODD

Retired Guru
Posts: 2,090
Registered: ‎07-13-2009
Location: USA
Views: 1,551
Message 9 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

And pressing F12 key repeatedly right after Lenovo screen does nothing?

No boot menu?

 

Boot priority is changed in bios.

 

Under Boot, highlight device #1

Press Enter

Choose DVD using arrow keys

Press Enter

Highlight #2    (This may change automatically to HD, if so, skip to Save an Exit)

Press Enter

Choose HD

Press Enter

ESC to previous screen

Save and Exit

Reasons07
Paper Tape
Posts: 6
Registered: ‎06-22-2010
Location: Wayne, MI
Views: 1,492
Message 10 of 11

Re: G550 WINDOWS IS FAILING TO START ERROR

Hi I tried that and still nothing I am afraid I'm going to have to send it to lenovo. It goes thru the process then a blue desktop comes up the mouse moves, but the are no icons and it doesn't boot the cd

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