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Posts: 26
Registered: ‎08-30-2011
Location: US
Views: 151
Message 1 of 2

G550 Windows Update Fails



Model 2958


I just reloaded this laptop using One-Key. All went well.

When I try to run Windows Update it fails with a popup that says:


"Windows update cannot currently check for updates because the service is not running. You may need to restart your computer"


A restart does not correct the problem.

Looking at the services:  "Windows Update" service is started.


Any direction will be appreciated.



Sr Support Specialist
Posts: 9,101
Registered: ‎11-30-2015
Location: PH
Views: 106
Message 2 of 2

Re: G550 Windows Update Fails

Hi hurricane , 




Welcome to the Community Forums.


Check first if the system time and date settings are correct for your region.

Ensure you have an active network connection. 

To isolate if something is preventing the services from running , best to initially run Windows on clean boot boot disabling any proxy servers or even Antivirus and to recheck updates again.


Else you can follow thru the recommended Windows Update guidelines here and here.


Update us how it goes. 



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