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jrfk2
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Posts: 22
Registered: ‎05-30-2008
Location: US
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Message 1 of 6

G550 headphones not working after upgrade to windows 10

After the upgrade to Windows 10, there as no sound thru the speakers, I eventually saw the headphones were selected as the defaut device, so I changed that to the speakers .. but now I don't get any sound thru the headphone jack, unless I set them back to the default audio device ..

 

There don't seem to be any audio drivers for the g550 for windows 10 .. currently its using the windows High Definition Audio Device driver v 10.0

 

Is there any solution ...

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
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Message 2 of 6

Re: G550 headphones not working after upgrade to windows 10

Hi there, Jrfk          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Just to verify, do you get a pop-up notification whenever you plugged-in a headphone / earphone?

Link to picture

 

Please install this audio driver & check if issue persist or not.

Also, click on this thread which is similar.

 

Update us how it goes.

 

 

 

 

Regards,

 

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jrfk2
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Posts: 22
Registered: ‎05-30-2008
Location: US
Views: 1,005
Message 3 of 6

Re: G550 headphones not working after upgrade to windows 10

Hello, and thanks for the response ..

 

I don't get a visual notification when I plug in the headphones ...

 

I dowloaded and tried to install that device driver, but it failed saying it couldn't find the device ...

 

I checked on the other thread and their solution was just a complete shutdown and reboot, which I have tried several times ..

 

Any other suggestions appreciated ...

jrfk2
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Registered: ‎05-30-2008
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Message 4 of 6

Re: G550 headphones not working after upgrade to windows 10

I got an email there was another append but when I came here it said msg deleted .. any more help on this?

jrfk2
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Posts: 22
Registered: ‎05-30-2008
Location: US
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Message 5 of 6

Re: G550 headphones not working after upgrade to windows 10

Fixed it myself .. installed the Vista 32 bit audio driver for the G550 and now its back to working both speakers and headphones. the driver is Conexant High Definition Smart Audio 221

Retired Support Specialist
Posts: 3,772
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Message 6 of 6

Re: G550 headphones not working after upgrade to windows 10

Great that all goes well.

Please feel free to utilize our forums at any time.

Cheers!!Smiley Happy

 

 

 

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