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johannfu
What's DOS?
Posts: 2
Registered: ‎06-04-2011
Location: United States
Views: 786
Message 1 of 3

G550 keyboard and touchpad do not work when I remove wireless KB and mouse

I have a G550 which works fine. I bought a Microsoft wireless keyboard and mouse and they work fine too. Recently I had to take laptop on the road and I did not want to take the large wireless KB. But if I remove the little wireless USB thing, the keyboard and the touchpad on the laptop DO NOT WORK. How do I fix this problem? Many thanks!

 

PS: This laptop is a bargain! I bought it new from Office Depot last year during a turn-in-your-old-laptop promotion and paid approx. 400 dollars for it. I also upgraded to Windows Professional through a college deal. I am extremely happy with this machine and can't believe I got it for such a low price.

Former Employee
Posts: 2,437
Registered: ‎04-10-2011
Location: Malaysia
Views: 772
Message 2 of 3

Re: G550 keyboard and touchpad do not work when I remove wireless KB and mouse

hey johannfu,

when you have the wireless keyboard connected, was the keyboard and touchpad working on the G550 ?

if not and only the Microsoft Wireless keyboard was working, then it is a high possibility that the drivers that came from the wireless keyboard overwritten the drivers for your G550 keyboard and touchpad.






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johannfu
What's DOS?
Posts: 2
Registered: ‎06-04-2011
Location: United States
Views: 770
Message 3 of 3

Re: G550 keyboard and touchpad do not work when I remove wireless KB and mouse

I went into Device Manager and uninstalled the MS wireless keyboard. Then I unpluged the MS wireless receiver (the little USB thing) and restarted the computer, and the built-in keyboard and touchpad worked!!! Whew!!! Also, if I plug the MS wireless receiver back in, the wireless KB and mouse work again.

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