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pylondesigner
What's DOS?
Posts: 1
Registered: ‎01-28-2017
Location: US
Views: 272
Message 1 of 3

G550 windows 10 Keyboard issue

When I use the edge browser or cortana, the out put characters are always a sequential number 2,3,4,....etc. regardless of the key that is touched on the keyboard. It runs fine in other browsers and apps.

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 202
Message 2 of 3

Re: G550 windows 10 Keyboard issue


@pylondesigner wrote:

When I use the edge browser or cortana, the out put characters are always a sequential number 2,3,4,....etc. regardless of the key that is touched on the keyboard. It runs fine in other browsers and apps.


Hi pylondesigner  and welcome to the community,

 

With the G550 not being Windows 10 compatible, trying to get any specific drivers is a nightmare. this is not a normal fault that i have seen.

 

let us know how you get on

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SeniorGuru
Posts: 2,344
Registered: ‎11-07-2014
Location: US
Views: 194
Message 3 of 3

Re: G550 windows 10 Keyboard issue

If I understand this correctly, you are stating that no matter what key is pressed Cortana or Edge do nothing other than show numbers?

Can you run Notepad then type (use one key at a time and cover the entire keyboard layout) to see if they are represented as expected. Also make sure your numlock key is off, that will also cause issues if your keyboard does not include a dedicated number pad to the far right.

Good luck.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.

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