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reverend_okie
What's DOS?
Posts: 1
Registered: ‎10-31-2015
Location: Carnegie
Views: 248
Message 1 of 2

G560 - hotkey (fn keys) are not working

I have a g80 touch. My son was messing with it and got a blue screen from Windows. I can not gain access to the restore with out the blue screen reseting the computer. I have tried the one Key restore and it just loads back to the main screen after doing a chkdsk. I am out of warranty and I have had this computer worked on by Lenovo longer then I have had use of it. I am very disappointed in Lenovo for the way I was treated. All that aside, is there anything I can do to restore back to factory settings? I've tried everything I know to do. I am a former Dell technician and I am very familiar with computers but this Lenovo is just not doing anything. It's been replaced once and sent into the factory 7 times for repair and now they refuse to give me any help because it's out of warranty. It went down 1 day after the warranty expired. I am at a loss and thinking of just buying another from Dell. Please if anyone has an idea on how to get this junker to restore please let me know. 

Sr Support Specialist
Posts: 8,376
Registered: ‎11-30-2015
Location: PH
Views: 217
Message 2 of 2

Re: G560 - hotkey (fn keys) are not working

Hi reverend_okie ,

 

Welcome to the Community Forums.

 

Would you have the machine number and Windows version?

 

Usually with the laptop turned off, using the Novo button to power on the machine would offer Novo Menu. This would allow you to choose system recovery with One Key Recovering from initial backup to perform the factory reset.

 

This should work unless the hidden partition is still intact. Other conditions that may prevent this would be corrupted software image or physically bad hard drive.

 

Best to backup all needed data first as this would delete information that did not come with the machine. Other Windows base option such as reset/refresh would also reimage a broken Windows system files. 

 

Update us how it goes.

 

Regards



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