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SoggyPlum
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Posts: 8
Registered: ‎08-22-2017
Location: US
Views: 1,271
Message 1 of 6

(G570) Dvd drive is not detected.

The only error shown on the device manager was for "lexmark x422", which I believe is the webcam. I didn't see any sign of the dvd drive there, so I've been unable to try and reinstall the drivers.

I also looked for them through the support page, but I couldn't see anything that was evidently for the dvd drive in the list of drivers.
I saw other guides on fixing this go into making a small registry edit. This didn't help since the files it showed to delete weren't there.


What else can I try? And if I'm not just missing the driver on the other page, where could I find it?

Sr Support Specialist
Posts: 7,798
Registered: ‎11-30-2015
Location: PH
Views: 1,267
Message 2 of 6

Re: (G570) Dvd drive is not detected.

Hi SoggyPlum,

 

Greetings.

 

It would be best to isolate if the DVD drive is physically detected in the BIOS. 

• Shut down your computer.
• Press the key to launch OneKey Rescue system (item 5 page 2).

 

Booting the machine using a created rescue disc checks the functionality of the drive outside Windows environment.

 

Update us how it goes.

 

Regards



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SoggyPlum
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Message 3 of 6

Re: (G570) Dvd drive is not detected.

Sorry it took a while to get back.
The information tab on the BIOS says the CD/DVD rom is undetected. And similarly the option to boot from a disk isn't there.

SeniorGuru
Posts: 2,246
Registered: ‎11-07-2014
Location: US
Views: 1,196
Message 4 of 6

Re: (G570) Dvd drive is not detected.

This sounds like the DVD is not connected or has failed. If you download the Maintenance Manual for you system you should see an illustrated "how to" on removing the DVD unit. I would try pulling it out, checking the connectors and putting it back in. If that works, fine - if not then it may need to be replaced.

In the manual mentioned above, you will find a parts listing, one that shows compatible parts. Usually one can find the parts via google, usually from Newegg, Amazon, Notebookparts or AliExpress fairly cheaply.

Good luck.

CB

I do not work for Lenovo, I only provide suggestions based on my personal willingness to help others. All advice and comments are based on my experience, and do not reflect Lenovo policy, terms or conditions.
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Sr Support Specialist
Posts: 7,798
Registered: ‎11-30-2015
Location: PH
Views: 1,192
Message 5 of 6

Re: (G570) Dvd drive is not detected.

Hi SoggyPlum,

 

Greetings.

 

You can try reseating the drive from its place initially following the steps here in the manual (page36). But if the drive would need replacement then this article can help you get the part number.

 

Regards



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SoggyPlum
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Message 6 of 6

Re: (G570) Dvd drive is not detected.

Reseating the drive got it to detect!
I wasn't actually that hopeful something so simple would work, but for whatever reason it decided to connect. It turns out the dvd drive itself is faulty. It was undetected again by the end of the day.
I've ordered a new one, so the whole issue should be sorted.

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