08-20-2018 12:17 PM
The only error shown on the device manager was for "lexmark x422", which I believe is the webcam. I didn't see any sign of the dvd drive there, so I've been unable to try and reinstall the drivers.
I also looked for them through the support page, but I couldn't see anything that was evidently for the dvd drive in the list of drivers.
I saw other guides on fixing this go into making a small registry edit. This didn't help since the files it showed to delete weren't there.
What else can I try? And if I'm not just missing the driver on the other page, where could I find it?
Solved! Go to Solution.
08-20-2018 12:32 PM
It would be best to isolate if the DVD drive is physically detected in the BIOS.
• Shut down your computer.
• Press the key to launch OneKey Rescue system (item 5 page 2).
Booting the machine using a created rescue disc checks the functionality of the drive outside Windows environment.
Update us how it goes.
08-26-2018 05:55 PM
08-27-2018 05:39 AM
09-04-2018 04:21 PM
Reseating the drive got it to detect!
I wasn't actually that hopeful something so simple would work, but for whatever reason it decided to connect. It turns out the dvd drive itself is faulty. It was undetected again by the end of the day.
I've ordered a new one, so the whole issue should be sorted.