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04-12-2021

New Zealand

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G570 power indicator shows "0% Available Plugged In Not Charging"

2021-04-12, 1:37 AM

Found a Lenovo G570 when clearing out number one son's old bedroom.

I think it's about 8 or 9 years old, but it still works ok.

As stated in the subject  there seems to be a problem with the battery.

I ran a Windows 7 energy check which showed this:-

Battery:Battery Information
 
Battery ID 3658QLG PABAS024
Manufacturer LG
Serial Number 3658Q
Chemistry LION
Long Term 1
Design Capacity 39960
Last Full Charge 42420

 

The last two numbers appear a trifle strange.

I'm guessing that a new battery may be required.

 

 

 
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2 Posts

04-12-2021

New Zealand

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Re:G570 power indicator shows "0% Available Plugged In Not Charging"

2021-04-12, 20:06 PM
Thank you, I did try some of what you suggest before posting.
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2282 Posts

03-11-2020

Greece

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Re:G570 power indicator shows "0% Available Plugged In Not Charging"

2021-04-12, 9:33 AM

Hi Hairy Scot,

 

Welcome to the Community Forums.

 

Please see here for possible answers to the problem. 

 

You can also try some of the steps below:

 

Step 1. Static Discharge
- Remove all cables attached to the device (ac adapter, power, hdmi, external mouse/keyboard, etc)
- Ensure device is switched OFF
- Hold down power button for 60 seconds
- Re-attach all cables
- Connect the AC Adapter, then let the device charge for about 2 minutes (if it does) then start up as usual.
- If the battery now charges and/or there might be a sensor issue, continue below:
- Charge the battery to full, then perform a discharge of the battery again.  
- Do this 2-3 times to see if the sensor normalizes.

 

Step 2. Reinstall Battery drivers
- Press Windows Key + X, select Device Manager
- Now click Batteries in the Device Manager window.
- Next, you should right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall from the context menu.
- Click Uninstall to confirm.
- Restart the device and have Windows install the generic driver type for the battery to be installed.

 

Step 3. The link above says the device comes with One Key Optimizer.

Run this program and perform a battery calibration.

To calibrate battery in the OneKey Optimizer.
1. Start the application - there should be a light blue icon on the desktop after you installed it.
2. Click on the tab named "Save energy".
3. Underneath "Save energy" there are 3 more tabs. Click on battery saving.
4. Click Calibrate
Now the calibration will start, note that this can take several hours

 

Step 4. Generate a Battery Report:
- Follow the steps below in order to generate a Battery Report in Windows 10:
- Right-click the Windows Icon in the bottom left corner and select "Search"
- Type "cmd" into the search bar, right click the program showing up and select "Run as Administrator"
-----
- Copy and paste "powercfg /batteryreport /output "C:\battery_report.html" into the command prompt window. Without the quotations (1st & 3rd)
- Using Explorer navigate to C:\ aka the root directory. You should see a file labeled battery_report.html. 
Check here on how to read it.

 

 

Now, if the device is still not charging, there's no conservation mode (battery threshold 60%) and the battery report says there's no charge of the battery, then I'd conclude that the battery is indeed dead and in need of replacement.

 

Regards

 

Voithos

 

 

 

 



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2 Posts

04-12-2021

New Zealand

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Re:G570 power indicator shows "0% Available Plugged In Not Charging"

2021-04-12, 20:06 PM
Thank you, I did try some of what you suggest before posting.

0 person found this solution to be helpful.

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