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Paper Tape
Posts: 4
Registered: ‎12-28-2011
Location: Australia
Message 1 of 6 (1,314 Views)

G570 splash screen then black screen with cursor...help!

No evidence of HD activity, <ctrl> <alt> <del> repeats the process.

This is a kid's computer and likely was knocked while on yesterday...where do I start.

 

Any help much appreciated.

Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 2 of 6 (1,306 Views)

Re: G570 splash screen then black screen with cursor...help!

hi marked.

it usually points that you'll need to re-install the operation system.
you can try to re-install the operation system by pressing one key recover button.

hope this helps.


Paper Tape
Posts: 4
Registered: ‎12-28-2011
Location: Australia
Message 3 of 6 (1,305 Views)

Re: G570 splash screen then black screen with cursor...help!

[ Edited ]

Tried that before first post - does nothing.

 

Splash screen is before memory test etc is usually seen...

 

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Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 4 of 6 (1,301 Views)

Re: G570 splash screen then black screen with cursor...help!

can you check if the hdd works?
( if you have external hdd box or with another computer )


Paper Tape
Posts: 4
Registered: ‎12-28-2011
Location: Australia
Message 5 of 6 (1,300 Views)

Re: G570 splash screen then black screen with cursor...help!

[ Edited ]

I have another identical laptop...I could swap out the HDs...

 

but bios doesn't seem to be active either.

 

phone call to family comp. tech suggested loose component...is this possibility?

 

Pressing any function key causes repeating error tone...

 

Paper Tape
Posts: 4
Registered: ‎12-28-2011
Location: Australia
Message 6 of 6 (1,278 Views)

Re: G570 splash screen then black screen with cursor...help!

still two months warranty on the machine, so decided to send it offinstead of opening it up...thanks for the suggestions.

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