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03-13-2014

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G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 9:46 AM

Hi!

I was wondering if anyone could help me with this issue.

 

My G580 is still inside the warranty and started showing this flickering lines and areas of the screen that are a complete mess. I am trying to request a service to get it fixed but I am asked for a machine type, model type, and serial number.

 

I found the serial number but the form keeps complaining that it should be a maximum of 9 characters (and mine has 10). And for the machinge type and model type, I just can't find them. There's nothing on the sticker showing a model like it is shown in the help section. Can anyone help me please?

 

Thank you!

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Re: G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 10:54 AM

Thanks for that, now I'm wiser.  That's the ESC system which is only for Think products, see note, but unfortunately there is no mention that it's not for Lenovo -Essental / -3000 series products.

 

esc.PNG

 

As there is no ESC similar process for your system you will need to contact support through the Support phone list.  There is an envelope next to the phone number for your product type which may be a route to contact without actually having to make a phone call.  (dunno 100% - never tried it myself),

Andy  

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9380 Posts

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Re: G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 9:58 AM

Hi afm, welcome to the forums,

 

have you had a look under the battery?  Quite often the sticker detailing the information will be there, it can also be found on the box if you still have it or on the first screen after entering BIOS.

Andy  

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Re: G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 10:06 AM

Thanks for your prompt reply!

 

Yes, I  have looked. The S/N but it is 10 characters long and there's nothing about the model type or machine type. There's a M/O and a P/N but none of them have the number of characters mention in the form :( Is there anywhere else I can find these? I don't think I have the packaging anymore. 

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9380 Posts

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Re: G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 10:26 AM

Could you post a link to the form you are trying to complete; as far as I can tell the s/n does have 10 characters, maybe the form isn't the right form for your system??  Please Do Not post your s/n in the forums.

 

Example;

 

Lenovo G580 Type, 2689

S/N - WB01234567

Product ID - 59324061

Andy  

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  • Message 5 of 7

Re: G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 10:40 AM

It's this one:

https://www-930.ibm.com/support/esc/placecall_wwupr.jsp

 

Is it the right one?

 

Thanks!

 

Edit: Oops that form only works if you are logged in. It is a service request form.

 

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9380 Posts

11-27-2007

Slovakia

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  • Message 6 of 7

Re: G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 10:54 AM

Thanks for that, now I'm wiser.  That's the ESC system which is only for Think products, see note, but unfortunately there is no mention that it's not for Lenovo -Essental / -3000 series products.

 

esc.PNG

 

As there is no ESC similar process for your system you will need to contact support through the Support phone list.  There is an envelope next to the phone number for your product type which may be a route to contact without actually having to make a phone call.  (dunno 100% - never tried it myself),

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

de.gif  Deutsche Community   es.gif  Comunidad en Español  uk.gif  English Community ru.gif Русскоязычное Сообщество

PepperonI blog 

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7 Posts

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  • Message 7 of 7

Re: G580 - Can't find machine type, model type, and SN seems to be wrong?

2014-03-13, 11:02 AM

Thank you very much! :) I should have seen the note.

 

 

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