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Jos1
Paper Tape
Posts: 5
Registered: ‎10-26-2015
Location: Nederland
Views: 15,469
Message 1 of 11

G580 - Dolby Advanced Audio driver on Windows 10

I have a laptop G580 and after installing Windows 10 each time I start up my laptop a message appears that the system cannot start the Dolby audio driver with the message to restart the computer or reinstall the driver.

My system and the sound works OK. Can anyone tell me how I can switch off that message so that it will not appear each time I start up my laptop.

I have seen a similar problem for the G510 but can it be used for my G580. I once tried it but then I had no sound at all, or was it cause I didn't remove the existing driver well.

 

 

Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 15,439
Message 2 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Dear Jos,

 

Welcome in lenovo community,

 

Please try to,

 

1- Uninstall the audio driver from the device manager >> Restart the laptop.

2- After that, right click the generic audio driver from the device manager and click Update Driver Software.

 

Regards,

Joseph

Jos1
Paper Tape
Posts: 5
Registered: ‎10-26-2015
Location: Nederland
Views: 15,412
Message 3 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Hello Joseph,

 

Before I uninstall the driver. I have a question.

Is their a driver for G580 that is compatible with Windows 10? I have red a same discussion about a G510 and I have seen that their was a driver available by the downloads for that type notebook, but I didn't see a driver for the G580?

Can it be that their isn't a driver available yet for the G580?

 

Regards Jos

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 15,394
Message 4 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Dear Jos,

 

The driver is not available on lenovo web site, cause lenovo did not test or released the compatible windows 10 drivers for the G580 yet, that is why we will try to let the windows identify the needed driver by itself.

 

Regards,

Joseph

Jos1
Paper Tape
Posts: 5
Registered: ‎10-26-2015
Location: Nederland
Views: 15,384
Message 5 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Hi Joseph,
I just want to check if I am doing the right thing.
I go to the device manager and right click the line with "sound, video and games". Then if I right click on "Conexant Smart Audio HD" and click on "uninstall" a window appears with the tekst "confirm device removal" containing the warning that you are about to remove this device from the system. Below that message I have the opportunity to select the box with "remove the drivers for this device".
I assume when I select this message and click on OK, only the driver will be removed. Is that correct or will the complete device then removed?

Regards Jos

 

 

Moderator comment: Spoiler tags removed.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 15,371
Message 6 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Dear Jos,

 

It will remove only the driver not the device.

 

Regards,

Joseph

Jos1
Paper Tape
Posts: 5
Registered: ‎10-26-2015
Location: Nederland
Views: 15,361
Message 7 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Hi Joseph,

 

I removed the driver as you said and restarted my notebook. But the message still appears when I start up my notebook. I clicked on the button in the device manager for updating the existing driver and the message appears that the used driver is the most recent and suitable driver for this equipment.

Do you have any other suggestions.

 

Regards Jos

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 15,358
Message 8 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Dear Jos,

 

Please try to follow the below article and feed us back,

 

How to resolve Dolby audio problems after upgrading to Microsoft Windows 10

 

Regards,

Joseph

Jos1
Paper Tape
Posts: 5
Registered: ‎10-26-2015
Location: Nederland
Views: 15,350
Message 9 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Hi Joseph,

 

I think the problem is solved. The message doesn't appear anymore.

Thanks for your support.

 

Best regards Jos

balance92
What's DOS?
Posts: 1
Registered: ‎09-24-2018
Location: DE
Views: 3,029
Message 10 of 11

Re: G580 - Dolby Advanced Audio driver on Windows 10

Hey Jos : )

I had the same problem with the audio driver as mentioned before and followed the instruction you gave. The only problem is that at the very end of the installation problem my computer shuts down and does not complete the process. That means now after uninstalling a malfunctioning audio driver I am left with no audio driver at all.

Can you help me? I would be very grateful.

Thanks
Balance92

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