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  • Posts: 20
  • Registered: ‎03-08-2011
  • Location: uk
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  • Message 1 of 2

G580 Hard Drive Failure - Warranty Proceedure?

2013-06-19, 8:54 AM

I have a friends G580 laptop which has hard drive failures. I have the logs and it is under a year old. If I call Lenovo and advise them of the problems and send the necessary logs, what is likely to happen?


There is a fair amount to back up, so would like to know whether a replacement hard drive will be sent without quible, or whether more tests would need to be done at their end? When I call Lenovo what information will they need as I will get this before I call.


It’s an error relating to a bad sector, two tests are finding the same bad sector.


Many thanks


Moderator Note; subject edited to reflect content


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Re: G580 Hard Drive Failure - Warranty Proceedure?

2013-06-19, 9:21 AM

I would suggest you backup all that needs to be / can be backed up and then simply contact support and they'll inform you of the proceedure, they may and are entitled to ask you to carry out further diagnostic tests.  Have the type model and serial number of the system at hand, they will be required.


In advance I would check the online warranty status here in case it doesn't tally with the invoice / receipt for the system due to it having been possibly on a shelf in a warehouse for a period of time.  If there is a discrepancy have a copy of the invoice / receipt at hand, preferably as a pdf, which can be emailed to them to show valid warranty entitlemant.


On that system the hard drive is a CRU, Customer Replaceable Unit, which means under normal circumstances they will send a replacement hard drive rather than the system having to be sent in.  You will be required to return the original drive, should they replace it, failure to do so will result in you being charged for it. (Sometimes a credit card number may be requested).


It it already been done and still possible to do you should create recovery discs in order to be able to install the new drive should they send one; the new drive will be blank.



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