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SathishKumar
Paper Tape
Posts: 3
Registered: ‎10-28-2013
Location: Coimbatore
Views: 855
Message 1 of 6

G580 Lenovo Support Center - Device Manager - Unknown device

Hi Team,

 

Recently I have Updated my Laptop from Windows 8 to Windows 8.1 single language pack.

 

Once Installation is completed, I faced problem in starting Dolby Audio driver, I have installed the latest driver and it got resolved.

 

Next came the problem in Bluetooth device in accepting files from my mobile, then done the same. Installed latest driver and it too got resolved. But still i am facing the message "Unknown device" in Lenovo Support Center in Device Manager.

 

I have checked in Device Manager. But no device is indicated in yellow color.

 

Please let me know, how to identify which device is causing this problem and how to rectify this.

 

My Laptop details:

Model : G580

Product ID : 20150

 

Let me know if you want more details.

 

Thanks,

Sathish Kumar

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 834
Message 2 of 6

Re: G580 Lenovo Support Center - Device Manager - Unknown device

hi there,

can you please submit the device id?

 

right click the unknow device > properties > details


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SathishKumar
Paper Tape
Posts: 3
Registered: ‎10-28-2013
Location: Coimbatore
Views: 816
Message 3 of 6

Re: G580 Lenovo Support Center - Device Manager - Unknown device

Hi Yigit,

 

I have tried it. But i am not able to get any info on right clicking on it.

 

link to image

 

Also there is no indication in actual Device Manager.

 

Thanks,

Sathish Kumar

 

 

image removed due to serial number shown

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 797
Message 4 of 6

Re: G580 Lenovo Support Center - Device Manager - Unknown device

right click my computer > manage > device management > select the unknown/not installed device > right click > properties

moderator note : image(s) >50k converted to the link(s)

http://www.krasotaiskusstva.com
SathishKumar
Paper Tape
Posts: 3
Registered: ‎10-28-2013
Location: Coimbatore
Views: 778
Message 5 of 6

Re: G580 Lenovo Support Center - Device Manager - Unknown device

Hi Yigit,

 

As I have already mentioned, I didn't find any device which is indicated as Unknown in Device Management.

 

I have shared the Images for your better understanding. It is only displayed in Lenovo Support Center alone.

 

link to image

link to image

link to image

link to image

 

Thanks,

Sathish Kumar

 

 

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 762
Message 6 of 6

Re: G580 Lenovo Support Center - Device Manager - Unknown device

as long as you don't have any unknown device where i pointed, you can ignore lenovo support center problem.

http://www.krasotaiskusstva.com

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