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LA314
Paper Tape
Posts: 4
Registered: ‎06-29-2016
Location: US
Views: 522
Message 1 of 4

G580 - Missing Audio Driver

In my attempt to reinstall my Lenovo G580 audio drivers I deleted one and I can't find it. I think it might be a Dolby Advanced Audio driver because I'm pretty sure thats what my computer has. When I looked at device manager there were orignally 2 drivers under "Sound, Video, and Game Controllers". After I deleted one, the driver that was left is Intel(R) Display Audio. I hope that helps identify the missing driver. Also I would like a download link to the Intel(R) Display Audio driver because i will need to reinstall that one as well.

 

Im almost definently monitering this post constantly so if you reply expect a response very soon

Thanks for the help

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

Support Specialist
Posts: 7,067
Registered: ‎11-30-2015
Location: PH
Views: 496
Message 2 of 4

Re: G580 - Missing Audio Driver

Hi LA314 , 

 

Welcome to the Community Forums.

 

You may visit the support website for your particular model , choose your appropriate OS and under the Audio category you can try to install offered drivers for your particular system.

 

Check all other sub category as chipset update is helpful. 

 

Update us how it goes.

 

Regards



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LA314
Paper Tape
Posts: 4
Registered: ‎06-29-2016
Location: US
Views: 481
Message 3 of 4

Re: G580 - Missing Audio Driver

So I downloaded all the drivers that were listed for windows 8 and 8.1 (none are listed for 10, which is what I use) and thankfully one worked. As of now I have a driver listed as Conexant Smart Audio HD under "Sound, video, and game controllers" in device manager.

 

However I feel this is not the same driver I had before. I say this because of 2 reasons.

1. The sound icon at the bottom right of my screen is gone

2. The sound quality has been reduced. I will admit I have judged this by ear but im almost positive it's true. I will play some familair sounds and look into this further to confirm it.

 

Because of these 2 problems I can't mark your response as the answer, however kudos for helping me have any audio and also for helping me on my previous post.

 

If I am doing this wrong and I should mark your response as an answer I will since u seem to be some community staff guy person so I trust your opinion. (I assume this because you responded to both my posts with "Welcome to the lenovo community!" or something like that)

Support Specialist
Posts: 7,067
Registered: ‎11-30-2015
Location: PH
Views: 458
Message 4 of 4

Re: G580 - Missing Audio Driver

Hi LA314 , 

 

Greetings. 

 

Recognizing that current Operating system is on Windows 10 , there are features that are not fully available .

Lenovo G580 is not included on the current list of WIndows 10 supported upgrades , same reason why the website do not have Conexant windows 10 compatible drivers yet . 

 

This list do not limit users to avail of the free upgrade to Windows 10 , but certain features are not available or limited .

Other workarounds fellow users can try is to use Windows native drivers of Windows 10 (if listed) or installing lower versions (as what you used ) as some would right click the drivers to run on compatibility mode.

 

 

To use the native built in drivers of Windows 10:

Once on device manager , uninstall all audio drivers then right click to update , browse on the computer .

Choose "let me pick from list of devices " (if listed, reference here on step 6 ). 

 

Windows 10 is still on its developing stage and most likely soon there would be updates as they usually do every 2nd tuesday of every month. 

 

Regards



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