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kumar_ms2
Paper Tape
Posts: 2
Registered: ‎11-19-2013
Location: CHENNAI , INDIA
Views: 5,464
Message 1 of 7

G580 No sound from internal speakers - only from headphones

Dear Team,

 

I had purchased G580  (win 8) some months back from US and it is working well and good , i hope 1 yr warranty had end on 12th Nov 2013 this month

   Ten days back  while working suddenly i got a message in right left bottom display as ( head phone jack pluged in )  but at that time no phones connected in , 

next day when i try to play some audio songs , there is no out put from my internal speaker , but every thing is ok , so connect the head phone , it is working fine .

Thing is , when we insert the head phone a message is displaying as ( HEAD PHONE JACK UNPLUGED )

and if we remove the hp from jack it is reflecting as ( HEAD PHONE JACK PLUGED IN )

Which is some thing vise versa 

i suspect the problem with head phone jack 

kindly confirm the problem and i will be thank full if you support me to solve this issue , and please let me know wher shoud i contact for service support in CHENNAI - Tamil Nadu - INDIA 

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 5,439
Message 2 of 7

Re: G580 No sound from internal speakers - only from headphones

Hi Kumar,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that the audio is not working through internal speakers in your G580 Laptop, I suggest you to perform System restore in the computer, below are the links to perform System restore in Windows 7 & Windows 8.

 

Hope this helps!!!

 

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



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gaspar_radu
What's DOS?
Posts: 1
Registered: ‎03-12-2014
Location: Romania
Views: 5,342
Message 3 of 7

Re: G580 No sound from internal speakers - only from headphones

Had this problem today; easy fix but not very intuitive...

(this might help other people that get here)

 

Try this:

1. Make sure the system sound is at 100%
2. plug the headphones in (they should work as expected)
3. reduce the system sound to 0% using (Fn + Left Arrow) while the headphones are plugged in
4. take the headphones out
5. increase the system sound to 100% using (Fn + Right Arrow)

 

You should have sound on your speakers now...

 

Please note that you can basically do the same thing to make your laptop have sound only on the headphones... pretty weird behaviour if you ask me.

Abdul_Ahad
WWAN
Posts: 444
Registered: ‎08-07-2013
Location: PK
Views: 5,324
Message 4 of 7

Re: G580 No sound from internal speakers - only from headphones

Hey kumar_ms2,

       welcome to the forums

I would suggest you to reinstall the sound drivers 

Drivers and software - Lenovo G580(2689) Notebooks

 

 

 

 

keep me posted

regards

Lets make 2015 the year of the #DO
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kumar_ms2
Paper Tape
Posts: 2
Registered: ‎11-19-2013
Location: CHENNAI , INDIA
Views: 5,311
Message 5 of 7

Re: G580 No sound from internal speakers - only from headphones

Dear Team,
 
Thanks for keep in touch with me , actually the problem has been rectified by me , 
I had tried a lot to re install sound drivers ect ect  even i had reloaded the OS also , still problem persist '
finally i had removed the internal connector flex strip from audio jack and reconnect it , then problem solved and Audio start working with speakers ,
 
 i came to know from one of our colleague also face  the same problem in same G580 and he had resolved it by the above process by fixing the flex connector strip vise verse - problem resolved.
Thanks once again to all  Lenovo team , who posted their comments and suggestion for me 
 
Thanks 
Kumar
Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 5,299
Message 6 of 7

Re: G580 No sound from internal speakers - only from headphones

Hi Kumar,

 

I’m glad to hear that the issue is resolved after re-connecting internal connecting strip. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!Smiley Happy

 

Shiva Kumar



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LokeshBhat
What's DOS?
Posts: 1
Registered: ‎05-09-2016
Location: IN
Views: 2,331
Message 7 of 7

Re: G580 No sound from internal speakers - only from headphones

Hello Mr. Kumar, I'm also having the same problem with my G580 Laptop. Can you elaborate the process to fix it. I'm not getting it exactly.

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