05-10-2017 03:19 PM
I was on my laptop today, everything working fine and then it started to run slowly, so I checked task manager which showed the C drive working at 100%.
I think tried to load Ccleaner but the laptop was too slow to do anything so I turned it off and proceeded to turn it back on again after it cooled a little.
When I turned it back on, it gets to the first screen (black screen with lenovo in the middle and the loading rotating circle of dots) then goes no further.
I have tried to use system restore but it gets stuck on the same loading page and therefore, I have been unable to do anything.
Anyone got any idea what I could do?
05-10-2017 11:21 PM
Hi there, Warddog92 -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You can start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.
Did you try booting into safe mode ?
Also could be a corrupted windows files. Can you back up your files and doing a factory reset to isolate if it's an OS issue.
Update us how it goes.
Tap that kudos button if I helped
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05-11-2017 04:56 AM
Search cmd on start. Right click cmd and run as administrator. Type this command(don't forget the space before the slash), chkdsk /r. Note that this can take more than hour. Do not repeatedly force shutdown your pc as it can result in it being unbootable.
05-11-2017 05:34 AM
05-11-2017 05:40 AM - edited 05-11-2017 05:41 AM
I cannot login so I can't use the start menu
Can I run command prompt as soon as the laptop is switched on? i.e. straight after I press tthe power button.
I have no alternative but to force shutdown. After about 20mins on the lenovo loading screen (the screen just after option to use f2/f12) the laptop goes to a black screen and sits there like that. I have used another screen to see if the screen is the issue, but no joy.
05-11-2017 08:03 AM
Accessing cmd without logging in is not possible. If you're willing to restore your pc you can press the small reset button on the side of your pc. Press and it will turn on. There should be a prompt of option. Let it load for awhile. Choose system recovery and restore from hidden partition. There will be two options given. To restore from hidden partition or a system image from external medium like usb/DVD. If your pc didn't come with an installation cd you might have to create system image by downloading online. For now choose the former. Note that this process will delete your personal files. If the recovery was successful I highly reccomend contacting a professional to diagnose your pc because even after restoring the problem might not be fixed. So you need to need to know what cause the problem and how to fix it. It is easier for professional to diagnose your pc hands on than advicing you through forums. Try not to download third party programs and softwares because they can interfere with your pcs main services and programs that keeps it running normally.
05-11-2017 02:25 PM
I don't have a small button on the side but there is one next to the power button. It shows a menu "BIOS; Start Normally; System Recovery". Eack one loads to a black screen.
I have downloaded windows 10 setup disk from Microsoft side and burnt the ISO image onto the disc, it should hopefully be able to be bootable.
Then do as you said, hopefully repair but if not then a full factory settings job.
If that doesn't work then I'll get some diagnosis tools and see what it comes back with.
05-13-2017 12:02 PM