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ticha18feb
Paper Tape
Posts: 3
Registered: ‎06-12-2016
Location: NA
Views: 448
Message 1 of 6

G580 stuck on the lenovo splash screen

Hello. Can someone help me please. My lenovo G580 laptop is stuck on the lenovo splash screen and I do not know how to fix it.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 402
Message 2 of 6

Re: G580 stuck on the lenovo splash screen

Welcome to the Forums Ticha.

 

  1. Unplug AC adapter (remove from notebook).
  2. Remove main battery
  3. Press and hold the power button for 30 seconds (power drain)
  4. Replace main battery
  5. Replace AC adapter

Update us how it goes.

 

 

 

Regards,

 

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ticha18feb
Paper Tape
Posts: 3
Registered: ‎06-12-2016
Location: NA
Views: 394
Message 3 of 6

Re: G580 stuck on the lenovo splash screen

Hi, thank you for your response. I have tried that several times but it won't go beyond the "lenovo" screen.

Anything else I can try? Please help.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 383
Message 4 of 6

Re: G580 stuck on the lenovo splash screen

Just to verify, do you have any external peripherals connected to the PC (eg. USB Flashdrive, 3TB external drive, etc.)?

 

If you have external drives connected to the PC, can you temporarily disconnect them and ensure that the HDD is set as the first boot device in the BIOS and observe.

 

If you don't have any external device connected to the machine, I would consider running a hardware scan on the PC as soon as you're able to boot up into Windows.

 

Check this link (see Quick Tests):

Lenovo Diagnostic Solutions

 

If you get any error(s) on the test(s), you may need to contact lenovo and report the issue as you may need to send the unit for service.

 

Update us how it goes.

 

 

 

 

Regards,

 

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ticha18feb
Paper Tape
Posts: 3
Registered: ‎06-12-2016
Location: NA
Views: 380
Message 5 of 6

Re: G580 stuck on the lenovo splash screen

Hi, I do not have any drives connected to my laptop. I suppose trying a hardware scan. If that fails I will have to contact the support services. Thanks for your help.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 376
Message 6 of 6

Re: G580 stuck on the lenovo splash screen

I would suggest you visit the nearest Lenovo service centres for hardware assistance.

 

Update us how it goes.

 

 

 

Regards,

 

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