06-19-2013 03:26 PM - last edited on 06-19-2013 04:17 PM by andyP
Hello. I've got a Lenovo G585 that's about 4 months old. I've already had a few problems with it but they just seem to fix themselves.. But for about a month now, I go on youtube and try to stream a video, and my internet cuts off immediately! Literally. I can't go on any website after this, all I can do to fix this is turning my computer on and back on. I tried logging out but that doesn't change anything. It's very annoying because everytime this happens I have to drop everything I was doing to restart my computer. You could tell me "Just don't go on youtube" Buut I love youtube and I use it quite a lot. Please help! Thank you
Moderator Note; post moved to here to start new thread, subject edited to reflect content.
06-19-2013 04:27 PM
Welcome to the Lenovo Forums.
What you're encountering is really weird as your internet connection just cuts off when you go to youtube. Perhaps you have a security software that automatically locks down your internet connection when you access certain websites? It'll also be helpful to know if your IP address gets change, the security software that you use, or the internet goes from Internet Access to Limited Connectivity during the incident.
Also, try to boot in Safe Mode with Networking and see if the problem persists (this will isolate the issue of a third party software that might be causing the issue)
Let me know your findings,
06-26-2013 02:24 AM